Customer Service Apprentice Medequip Group Ltd

Medequip are looking for a new customer service apprentice to join their busy team!

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Closing date: 22 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    8:30AM - 5:00PM

    Total hours per week: 35.00

  • Apprenticeship duration

    16 months

  • Possible start date

    23 Oct 2017

  • Date posted

    09 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Meeting the customer / client expectations on a daily basis.
  • Building relationships with those who require customer service support.
  • Using logic and proven methodology to find effective solutions to challenging problems in a fast-paced environment.
  • To be the first point of contact for customers and colleagues.
  • Ensuring all orders are administered into the Medequip software accurately.
  • To liaise with the local Occupational Therapists, Physio Therapists and District Nurses regarding technical, product and client requirements.
  • Following an agreed specification and transcript.
  • Follow all Medequip Way customer service procedures.

Requirements and prospects

Desired skills

  • Telephone Manners.
  • Customer Service Focus.
  • Administrative skill.
  • Customer service skills.
  • Verbal and Written communication skills.

Personal qualities

  • Ability to work in fast paced environment.
  • Dedicated to resolving problems.
  • Team work.
  • Organised.
  • Polite.

Qualifications required

  • None specified. 

Future prospects

The apprentice will be given every opportunity to become a full time member of the team.

About the employer

Medequip Assistive Technology is the leading provider of community equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer. This experience enables Medequip to be an ideal partner/supplier to any care provider including Nursing and Residential homes, Charities and Sheltered Housing as well as wholesale supply to Retailers and direct to Consumers through our ecommerce website


Medequip Group Ltd


31 Bluestem Road

Ransomes Industrial Estate



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Training provider

  • Customer Servicel Level 2 Apprenticeship including NVQ Technical Certificate, Functional Skills and Employment Rights and Responsibilities.
  • This is a work based qualification and does not require day release to college.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by W S Training Ltd


Tai Sherman 01473 220220

Before you apply

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Closing date: 22 Oct 2017