Apprentice Business Support Officer Kent Fire & Rescue Service

This is a varied role working within the Business Support Team (BST) based at the Service Headquarters in Maidstone. As a Member of the BST you will be required to meet and greet visitors coming to HQ, screen and direct telephone calls through switchboard.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 8.30am – 5.00pm 30 min lunch break (paid)

    Total hours per week: 40.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    06 Nov 2017

  • Date posted

    06 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Main Duties:

  • Provide a first point of contact for customers visiting Service HQ.
  • Receive, screen and direct calls through switchboard
  • Provide an administrative support service to departments within the Service to meet business needs
  • Booking Conferences, accommodation and travel for staff
  • Sourcing and booking venues for seminars/events
  • Organise hospitality for meetings, events and seminars on behalf of the Service
  • Carry out a centralised requisitioning, ordering, purchasing and goods receipting support function
  • Setting up new suppliers/products on the Agresso system
  • Liaising with various departments and staff on matters relating to the ordering and purchasing of goods
  • General administration and office support

Requirements and prospects

Desired skills

  • Computer literate
  • Excellent, clear and concise communication skills, verbally and in writing
  • Excellent customer service skills to deliver a polite, courteous and efficient service
  • Can plan and prioritise own work activities to meet specific deadlines
  • Ability to check and ensure accuracy of data either in written format or verbally
  • Able to work as part of a team

Personal qualities

  • Flexible
  • Reliable
  • Approachable
  • Presentable
  • Enthusiastic

Qualifications required

A*- D GCSE Grades in English and Maths or equivalent qualifications in these subjects

Future prospects

Potential for full time employment for the right candidate. There are opportunities to progress from a Level 2 to a Level 3 qualification. Many employers retain apprentices in full/part time positions. The Qualifications you gain can also help you to get into higher education or other employment. Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies. Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

If you do not meet the criteria for this position, your application will not be considered. We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid. Travel information: Nearest Station is Maidstone West. Situated in Tovil, Service Headquarters is a 20-25 minutes walk from Maidstone town centre. Buses run from the town centre to Tovil.

About the employer

Kent Fire and Rescue Service is responsible for delivering fire and rescue services to more than 1.7 million people in Kent. With 55 fire stations and 1,200 operational members of staff, Kent Fire and Rescue Service has a fleet of more than 75 fire engines and other operational vehicles. Every year firefighters deal with around 16,500 incidents. These include nearly 1,000 road crashes, around 750 house fires, over 2,400 non-fire rescues, including flooding incidents. There are approx 250 non-operational staff from various departments, mainly based at Headquarters who support the day to day running of the Service


Kent Fire & Rescue Service


The Godlands


ME15 6XB

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Training provider

On the job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level, Personal Learning and Thinking Skills (PLTS) and the Employment Rights and Responsibilities (ERR) Workbook. It may be necessary for you to complete Functional Skills in Maths, English and ICT – subject to previous achieved grades.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017