Customer Service Apprenticeship Bridge End Motors Ltd

An excellent opportunity has become available for an apprentice to join the team at Bridge End Motors Ltd!

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Closing date: 19 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Shifts Between 8.30am – 6pm, Monday – Friday with a minimum of 30 Hours per week. (Including some occasional weekends due to the nature of the industry.)

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    06 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

An excellent opportunity has become available for an apprentice to join the team at Bridge End Motors Ltd! The successful candidate will gain valuable on the job experience, as well as developing their front line skills in sales, customer service and administration.   Bridge End Motors was established in 1953 and has a sales team with over 80 years’ experience. It is an established family run business, based in Chester-Le-Street, who prides themselves on professional attitude and service to all past and present customers.

Duties will include:

  • Dealing with customers both face to face and over the telephone
  • Involved in the process of negotiating with customers
  • Responsible for preparing a paperwork checklist for customers collecting their new purchases
  • Assisting with test drives
  • Responsible for updating company website
  • Taking and uploading of photographs
  • Organising finance and calculating payments
  • Supporting colleagues on day to day running of business

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Excellent numerical and IT skills with experience with Word and Excel
  • Must hold a full drivers licence as they will be required to move cars on the forecourt

Personal qualities

  • Must be willing to work towards an additional financial qualification
  • Enthusiasm to work in Customer Service with an outgoing, friendly and confident personality
  • Responsible and professional attitude
  • Be customer focussed and professional at all times with the ability to interact with customers
  • Self-motivated and proactive with excellent punctuality and timekeeping

Qualifications required

  • Maths, IT and English GCSE’s at grade C (or equivalent) or above

Future prospects

This opportunity could lead to possible progression onto a Level 3 qualification or the offer of a full time contract upon successful completion of the Level 2 programme.

Things to consider

Pre-interview at Derwentside College is required prior to your application being submitted to the company. Be aware of vacancy location and ensure travel to work on time is achievable.

About the employer

Established family run business for over 60 years, we pride ourselves on our professional attitude and service to all our past and present customers. You can view our cars without any pressure knowing our sales team with over 80 years experience are there to help and advise if necessary. We also have our own purpose built workshops with knowledgeable staff for all service, repairs and MOT requirements.


Bridge End Motors Ltd



Chester Le Street


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Training provider

  • Level 2 Diploma in Customer Service
  • Level 1 Functional Skills Mathematics
  • Level 1 Functional Skills English

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Derwentside College


Erin Wakefield (01207) 585 914

Before you apply

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Closing date: 19 Oct 2017