Apprentice Business Administrator D F H Financial Services

DFH Financial Solutions are looking to recruit an Apprentice Business Administrator to join their team based in Manchester City Centre.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    To be discussed at Interview

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    06 Nov 2017

  • Date posted

    04 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Collect and sort the company post according to department.
  • Scan paperwork to Filestream and/or Debtsolv and file hard copy priority paperwork as appropriate.
  • Accurately index forms and documents to the workflow of relevant departments.
  • Log cheques and sign over to the Accounts department for banking.
  • Ensure paperwork is correctly filed or securely destroyed as appropriate.
  • Add scanned images and email documents to client computer files.
  • Collect, staple and envelope letters from other departments with relevant forms, PPE, giro slips etc.
  • Check samples of letters to ensure fees and durations are correctly calculated and report any errors.
  • Ensure prompt despatch of company outbound mail, includes counting & bagging post, recording Special/Recorded delivery items and completing online Royal Mail docket/Whistl despatch papers.
  • Action any file enquiries from other teams.
  • Contribute to the overall performance of the department.
  • Provide adhoc assistance to directors and senior management as and when required.

Team Work

  • Constructively contributes to team decision making and aligns own efforts towards accomplishing team goals
  • Considers and balances own needs with team needs
  • Maintains a positive influence on team morale by actively participating in team initiatives
  • Is approachable, willing to listen and gives time to colleagues when necessary
  • Shows loyalty and respect for others in the team
  • Notices when a colleague is under pressure and offers support
  • Has the ability to work independently or as part of a team
  • Provides support to the less experienced members of the team.


Punctuality, Reliability and Motivation:

  • Good attendance with excellent timekeeping skills
  • Takes personal responsibility for job performance
  • Completes work in a timely and consistent manner, paying close attention to detail and accuracy
  • Sticks to commitments and shows concern for all aspects of the job and follows up on work outputs
  • Is motivated and maintains a high level of productivity and self-direction at all times
  • Discretion and a trustworthy manner, with an understanding of the need for client confidentiality
  • Has a good understanding of ‘Treating Customers Fairly’ and effectively implements this in to daily work life, putting the customers at the heart of the company
  • Ensures high levels of work and professionalism are always maintained


Adherence and Professionalism:

  • Consistently adheres to Company Policies and Procedures, and conditions of employment in carrying out daily tasks
  • Reports incidents of non-compliance to Line Manager or Compliance Team
  • Knows own responsibility for adhering to legal requirements in areas such as data protection and health & safety
  • Conforms to company dress code
  • Willingly supports and adopts any procedural changes due to compliance requirements
  • Demonstrates flexibility in an ever-changing and improving industry, ensuring high standards of self-conduct at all times
  • Actively makes use of the Company Training Portal to keep informed on policy and regulatory updates

Achieving Results:

  • Is self-motivated and takes pride and satisfaction in own work and ownership for completing tasks
  • Can deliver what is required in the role
  • Meets individual coaching objectives and progresses against competencies and targets
  • Tracks own performance and actively contributes to coaching sessions and 1:1s
  • Seeks feedback from others in order to continually improve own performanc
  • Is committed to developing within the role and open to feedback


Requirements and prospects

Desired skills

  • Excellent knowledge of office equipment such as photocopiers, scanners and printers
  • Computer literate
  • Ability to multi-task and deliver results on various projects
  • Can prioritise workload and ensure all work is completed to deadlines
  • Has good attention to detail and ensures work is completed accurately
  • Ability to use own initiative and solve problems

Personal qualities

  • Communicates in a clear, open and honest manner and articulates ideas and information clearly and in a logical sequence
  • Responds to questions with accurate and complete information
  • Ensures the message content is appropriate to the audience
  • Allows others to speak without interrupting and demonstrates active listening
  • Adapts own communication style to needs of others
  • Written communications are clear, professional and compliant at all times

Qualifications required

GCSE Grade D or above in English and Maths or equivalent 

Future prospects

Potential possibility of a Full time job on completion of Level 2 Business Administration for the right candidate OR progress to Level 3 Business Administration.

About the employer

We are UK–based with offices in the centre of Manchester, in an early 20th-century packing and shipping warehouse, now converted to offices. Bridgewater Support Solutions Ltd is authorised and regulated by the Financial Conduct Authority for commercial/consumer credit related activities including debt adjusting and debt counselling. The group has over 100 UK based employees, who are involved in helping people with personalised debt advice, speaking to creditors or providing customer support and service. We are currently helping around 5,500 clients, who trust us to help manage their debts, through bespoke debt management plans.


D F H Financial Services



Princess Street


M1 6NG

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Training provider

  • NVQ Level 2
  • Functional Skills
  • Employment Rights
  • Rights and Responsibilities 

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Trafford College


Sabina Dunworth - Ali 0161 886 7461

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Closing date: 30 Oct 2017