Business Administration level 2 Apprenticeship Global-Link Travel & Tours Limited

A Business Administration Apprentice is required to work with a specialist travel and tourism company. Having a good knowledge of using Microsoft Office packages to support business functions and use of IT for publishing on social media. Platforms would be extremely advantageous. Able to speak French at a basic level would be helpful.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 9.00 am - 5.00 pm Breaks included

    Total hours per week: 35.00

  • Apprenticeship duration

    14 months

  • Possible start date

    31 Oct 2017

  • Date posted

    04 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main duties of the Apprenticeship role are as follows:

  • Filing of records paper based and electronically
  • Using photocopier efficiently
  • Dealing with travel booking on the phone and face to face
  • Providing information to travel passengers
  • Communicate with customers in basic French on occasion
  • Processing bookings for travel
  • Updating customers of changes
  • Provide a professional level of customer service
  • Handle queries and complaints or escalate to managers
  • Email communication including Outlook calendar
  • Producing documents for operations and management
  • Assisting with the reporting and analysis of sales data
  • Demonstrate an understanding of market trends and forces
  • Provide administrative support to the manager

Any ad hoc duties to support the smooth running of the Global Link office.

Requirements and prospects

Desired skills

  • IT Literacy - Excel & Word and Website skills
  • Able to communicate with a range of people effectively
  • Highly organised with a strong attention to detail
  • Strong written English ability
  • Good customer service skills
  • A team player with the willingness to take responsibility
  • Basic level of French language

Personal qualities

  • Committed and motivated
  • Attentive and inquisitive
  • Able to deal with a range of different tasks
  • Confident and friendly
  • Able to apply themselves to a range of tasks with a positive manner
  • Highly organised with strong attention to detail

Qualifications required

Good level of Maths, English and ICT

Preferable French Language qualification

Future prospects

Opportunity to learn about the travel and tourism industry with lots of room to learn. Increased responsibility and freedom to be creative with ideas are welcome and encouraged. Permanent role on offer is successful on the apprenticeship and the organisation has an opening.

Things to consider

This is a role for someone that has a genuine interest in the area of travel as there are opportunities to progress with the company following successful completion of the apprenticeship. In this role, you will need to have arrange of IT skills to work across different office functions. Need to be creative and keep focus on longer tasks.

About the employer

Travel Management company with over 32 years’ experience serving organisations involved in humanitarian aid and disaster relief work as well as missionaries and various religious orders, charities and NGOs. Our priority is to make travel as stress free as possible.


Global-Link Travel & Tours Limited



Mandeville Place



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Training provider

Apprentice training in IT Business Administration includes the following:

  • NVQ Business Administration Level 2
  • Health & Safety training
  • Producing Documents for business 
  • Producing reports
  • Business communication and correspondence
  • Managing data securely
  • Working in a business team
  • Handling customer queries via email and phone
  • Publishing information on social media
  • Aspects of the Property Management business
  • IT for business
  • Marketing for business
  • Maths, English and ICT Functional Skills if not previously achieved

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Bromley College of Further & Higher Education


Harley Waite 0208 295 7070

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Closing date: 20 Oct 2017