Customer Service Advisor Apprentice Leaders Limited

A fantastic opportunity for a customer focused, energetic individual who is looking to start their career with the country’s largest privately-owned estate agency. Don’t delay apply today!

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Closing date: 05 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Flexible shift pattern: Department opening/closing times Monday-Thursday 9am-8pm, Friday-9am-7pm, Sat/Sun 10am-5pm

    Total hours per week: 30.00

  • Apprenticeship duration

    18 months

  • Possible start date

    13 Nov 2017

  • Date posted

    03 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Key Operational Responsibilities

Inbound and Outbound Call handling for both Sales and Lettings.

Registering and qualifying applicants to establish their requirements and financial circumstances, coordinating bookings, valuations and viewings for customers, plus handling property management queries.

  • Entering detailed and sufficient notes of conversations with tenants, landlords, Vendors and purchasers
  • Handling online enquiries from portals and from Leaders websites·
  • Taking and passing on detailed and precise notes for branches·
  • Data mining
  • Working with Partner company’s such as Home Wise, Lifetime Legal, and mortgage advice Bureau for designated work tasks
  • Ad hoc duties designated by your line managers.
  • Training courses to further experience and knowledge Branch visits

Requirements and prospects

Desired skills

  • Good telephone manner
  • Computer literate (email/excel/word)
  • Great communicator
  • Multi-tasker

Personal qualities

  • Self-motivated
  • Reliable
  • Team player
  • Works well under pressure
  • Trustworthy

Qualifications required

  • GCSE or equivalent in Maths and English at grade C

Future prospects

Move into Branch, or progress into a different role within the company.

About the employer

We are one of the largest independent residential property groups in the UK, with over 120 branches specialising in lettings, sales, buy-to-let and investment finance. Established as a single branch agency 1983, we have grown by delivering an excellent local property service and by acquiring reputable businesses to bring our service to new towns and cities across the UK. National coverage - local service We have branches across the South East, London, South West, East Midlands, East Anglia and North West; and continue to open branches in new areas.


Leaders Limited



Littlehampton Road


BN13 1QE

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Training provider

Training to be provided

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.

In addition, training will also be provided towards the Apprenticeship in Customer Service through either in-house delivery or center based delivery.

The Customer Service Practioner Apprenticeship consists of the following:

  • Level 3 Apprenticeship Standard in Customer Service Practioner.
  • Technical certificate in Customer Service Level 3
  • Functional Skills in Literacy and Numeracy (If Required)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Babington Business College


Amy Newbold 01332 345450

Before you apply

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Closing date: 05 Nov 2017