Plusnet Customer Engagement Apprentice REF: PN16 PLUSNET PLC

Ah Yorkshire! Famous for Arctic Monkeys, Gravy and of course, Plusnet.. The latter of which is looking to recruit a Customer Engagement Apprentice. If you are interested in a role with many perks and benefits then apply now!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage

    £251.92

  • Working week

    Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Nov 2017

  • Date posted

    03 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001316818

  • Positions

    5 available

About you
We are looking for people who are true customer champions and real advocates of our brand who are able to easily build rapport with our new and existing customers being able to understand what our customers needs are and select the best package for them.
As part of being a Plusnet advocate our Advisors will know what offers we have on and how this might be suited to the customer. It is fast paced and dynamic environment where offers change on a weekly basis as Plusnet reacts quickly to market conditions, often based on your feedback from what our customers want.

About us

Plusnet is an award winning Yorkshire based ISP with a unique brand identity. We believe in making a difference, team work and putting the customer first in everything that we do. We work in a fast paced and challenging environment yet our offices have a distinctly friendly and informal feel to them - we know that you can do great business without the suits!

Why apply

Whatever your career ambitions, we are committed to giving you the skills and support that you need in order to achieve your goals; whether it's training and development, free broadband, a free lunch or just a breather over a game of table tennis or pool.
This is a call centre with a difference - our Advisors use wireless headsets and love having proper
conversations with customers (we don't use scripts - they use their own initiative on calls), they relish responsibility and see customer enquiries through to completion.
Of course there are plenty of other reasons to work at Plusnet our employee perks are like no other as we've teamed up with big name providers to offer you a flexible benefits package that lets you choose the things that maker to you most. So, whether you want to save money on a holiday, eat out for less or spread the cost of a mobile phone or tablet over the year, we've got something for you!

As a Customer Engagement Advisor, you will:

  • Work in a busy Sales environment providing excellent customer service to our customers
  • Be able to understand and know the market and what offers are currently on
  • Be able to tailor your approach to customer needs providing a bespoke offering to them
  • Take inbound contacts from our customers working with challenging KPI's and SLA's

This role will suit someone who is:

  • Comfortable chatting with customers about the right package for them
  • Lots of enthusiasm actively making sales through great customer service
  • Previous sales experience or customer service experience in similar field
  • Experience working with sales and retentions related targets
  • Excellent communication & rapport building skills

“Due to the allocated shift pattern for this vacancy, unfortunately we are unable to accept applications from under 18’s. This is due to the designated shift pattern for this position not fulfilling the Young Workers Time Directive, outlined here - https://www.gov.uk/rest-breaks-work/young-workers

If you are under 18, we do have other roles with suitible shift patterns for young workers, please see our live vacancies at http://www.thesourceacademy.co.uk/job_search “


Requirements and prospects

Desired skills

  • Comfortable chatting with customers about the right package for them
  • Previous sales experience or customer service experience in similar field
  • Experience working with sales and retentions related targets
  • Excellent communication & rapport building skills

Personal qualities

  • Lots of enthusiasm actively making sales through great customer service

Qualifications required

  • No formal qualifications are required

Future prospects

Progression onto a higher level qualification

About the employer

Plusnet plc is a British quad play internet service provider; providing broadband, landline, digital television and Mobile services.

Employer

PLUSNET PLC

Address

2

Pinfold Street

Sheffield

S1 2GU

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Training provider

The successful candidate will study a Level 2 NVQ in. This will be aided by an Assessor who carry out all assessment as work based learning, within the workplace.

Apprenticeship framework

Customer Service

Training provider

The Source at Meadowhall

Applications for this apprenticeship are being processed by Meadowhall Centre Ltd

Contact

Deborah Williams


Other information

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

Employer's Application Instructions

Please apply via the following link


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Oct 2017