Customer Service Advisor Farsight Recruitment Ltd

You'll be working in a busy environment, making outbound calls and liaising with other members of staff. You will utilise a database of clients to best fit there skills, qualification and experience.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 9 am- 5 pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    02 Oct 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • The opportunity to progress in your career.
  • Training and development to help you succeed.
  • Recognition awards on a weekly, monthly and quarterly basis.
  • Friendly, focused, enjoyable environment to work in.
  • Handle customer queries.
  • Obtain customer information including names, addresses and contact numbers.
  • Record customer details including reaction to the product or service offered.

Requirements and prospects

Desired skills

 Essential skills:

  • Competent with the use of all Microsoft packages.
  • Good typing skills.
  • Good communication.
  • Confident and polite telephone manner.

Personal qualities

  •  You are self-motivated, articulate, enthusiastic, intelligent.
  • You are honest and driven to succeed.
  • You have high standards and a pro-active approach to work.
  • You are described as having a positive,can-do attitude.
  • You are target driven and comfortable making at least 70 calls a day.

Qualifications required

  • Grade A-C or equivalent in Maths and English desirable.

Future prospects

Progress onto level 3 qualification

About the employer

We are an upfront, forward thinking construction recruitment agency in Derby. We have over 10 years’ leading experience supplying all trades, laborer, plant operators, technical and management staff for temporary and permanent placements. Our snappy consultants are proud to be personally recommended for honesty, reliability and value, which is why 94% of people hire from us again.


Farsight Recruitment Ltd


Abbey House 6a

Market Place



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Training provider

  • Level 2 Customer Service Practitioner
  • Functional Skills - Maths, English and ICT.
  • Company specific internal training programme will also be provided.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

DBC Training

Applications for this apprenticeship are being processed by DBC Training


Chloe Adey 01332 295588

Before you apply

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Closing date: 20 Oct 2017