MS Dynamics CRM Consultant Apprentice EXPERT CRM SERVICES LIMITED

Expert CRM Services is looking to employ an apprentice with the job title: 'Dynamics 365 Consultant'. The Microsoft Dynamics 365 brand encompasses many products and the consultant will be working on the Customer Engagement applications.

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Closing date: 29 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon-Fri 9am-5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    18 months

  • Possible start date

    31 Oct 2017

  • Date posted

    29 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Dynamics 365 Consultant:

The duties of the position include:

  • Providing support on Dynamics 365 products to clients
  • Reviewing client requirements and making recommendations on how to customize Dynamics 365
  • Making customizations
  • Managing client subscriptions (adding new users, licenses and so on)
  • Developing training materials
  • Keeping records in the internal Dynamics 365 database up to date

Additional Duties:

Although the main duties of the post will be related to providing Dynamics 365 consulting, because of the size of the company, the consultant would be expected to assist the business owner with all aspects of the business which includes the following:


  • Entering supplier invoices and payments
  • Creating customer invoices

Business Development:

  • Contributing to the maintenance of the company website.
  • Managing search engine optimization in conjunction with external suppliers.
  • Contributing to the development of the business.
  • Contributing to marketing activities.
  • Maintaining the customer and supplier database.

Training Room:

  • Managing bookings for the training room.
  • Preparing training schedules.
  • Receiving and looking after delegates on training courses.
  • Sorting out catering and refreshments.

Office Support:

  • Maintaining a filing system for the business.
  • Liaising with external suppliers.
  • Ordering supplies.
  • General tasks as needed.

Requirements and prospects

Desired skills

Personal qualities required by post holder:

  • No formal skills are required to apply for this post.
  • Willingness to learn.
  • Good communication skills.
  • Confident dealing with customers and suppliers.
  • Good analytical skills.
  • Commitment.

Personal qualities

Personal qualities required by post holder:

  • Attention to detail.
  • Willingness to learn.
  • “Can do” attitude.
  • Good communication skills.
  • Confident dealing with customers and suppliers.
  • Good analytical skills.
  • Commitment.

Qualifications required

Qualifications required by post holder:

  • Grade A-C in at least five GCSEs(or equivalent) to include English Language and Math.
  • A qualification in a business or IT subject (if not included in the five GCSEs).

Future prospects

Salary Progression

The salary will be reviewed frequently and increased, within the constraints of the business, as the consultant gains experience and demonstrate competences by passing exams and making progress on the apprenticeship course.

Things to consider

The business is located in Stansted Mountfitchet, please check any travel details to ensure you are able to get to this location. The business is small and the post holder will be working closely with the business owner; there is not a large team in this business.

About the employer

Expert CRM Services Ltd specializes in the provision of consulting, training and support for Microsoft Dynamics 365 and related products.




Unit 1, The Exchange

9 Station Road


CM24 8BE

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Training provider


The apprentice will be enrolled on a Business Administrator Apprenticeship Level 3 at Harlow College, 18 month duration for most aspects of business administratuin duties.

  • City & Guilds combined knowledge and competency based qualification – 5528-02.
  • Diploma in Business Administration.
  • Functional Skills (If required).
  • ERR Employment Rights and Responsibilities.
  • PLTS – Personal Learning and Thinking Skills.

Training for the consultant role will be provided by the business using training materials developed by Microsoft.

The consultant will be required to take exams provided by Microsoft to demonstrate acquisition of skills. The exams are taken online in a test centre in a controlled environment. It is expected that the consultant will take 4 exams in the first year.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Harlow College



Other information

Duration of apprenticeship:

The consultant is expected to become a key part of the business and the position is a full-time permanent position subject to satisfactory progress, completion of the apprenticeship and passing the Microsoft exams.

Before you apply

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Closing date: 29 Oct 2017