Apprentice Customer Service Advisor GSF Car Parts

Do you have a passion for all things Automotive? Good at technical detail? Then it’s time you considered a career being part of one of the largest automotive parts supplier groups. This is an exciting opportunity to join a company with 69 stores and fantastic career opportunities. Increasing salary structure and performance bonus.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017

Apprenticeship summary

  • Weekly wage

    £154.05

  • Working week

    Shifts TBC

    Total hours per week: 39.50

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    28 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001315213

  • Positions

    1 available

Working as part of an experienced team, training will be provided to enable the Apprentice Customer Service Advisor to work towards becoming a competent member of the team.

This 12 month training programme incorporates progression after the first 12 months onto the trainee manager programme with the ultimate goal of achieving a management position. A comprehensive bonus structure linked to performance is part of this trainee position as is a structured payment system which increases at six and twelve months.

Main responsibilities and duties

  • To use GSF systems and identify parts for the customer, quickly and accurately
  • To at all times use Company standards when dealing with customers, e.g. prescribed telephone manner for answering calls GSF “Branch Name” “Employee Name” speaking
  • Answer calls within three rings
  • Ensure all counter displays are up to date and full of stock
  • To promote a good image of the company at all times by maintaining a professional appearance and also to ensure that the customer facing areas of the branch are kept clean and tidy
  • To develop strong working relationships with customers understand their garage needs
  • Ensure once stock has arrived onto the premises it is checked accurately against any supporting advice/delivery note
  • To check off any supplier advice or delivery notes against invoice or statement once received. Any outstanding invoices or credit notes to be chased or highlighted to BM or ABM
  • Dealing with credit notes on a daily basis
  • To pick any Trade invoices which appear on printer to speed up our delivery service & place parts on relevant drivers shelf.
  • Initialling the invoice once picked
  • To keep tidy the warehouse & goods inwards area ensuring the passageways are clear of potential hazards

Requirements and prospects

Desired skills

  • Good communicator
  • Organised
  • Excellent attention to detail
  • Good IT Skills

Personal qualities

  • Team Player
  • Enthusiastic
  • Positive attitude
  • Keen to learn

Qualifications required

GCSE Maths and English at grade D or equivalent desirable.

Future prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of GSF.

Things to consider

This is an apprenticeship role on the salary of £3.90 per hour and will involve weekend working on a rota. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for this employer. Approaching the retailer directly will not always help your application. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

GSF Car Parts is one of the UK's largest branded motor factor businesses, and since September 2015, we've been part of The Parts Alliance too. Belonging to the Parts Alliance trading group brings us into a collective network of over 300 branches, further strengthening the competitive position of the business. GSF Car Parts still operates independently within the Parts Alliance directly employing over 1,000 staff in a network of 69 branches across the UK and Ireland, as well as two major distribution centres at Birmingham and Heathrow and three Regional Distribution Centres.

Employer

GSF Car Parts

Address

Unit 1

Warren Road

Trafford Park

Manchester

M17 1QR

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Training provider

Intermediate Customer Service Apprenticeship leading on to an advanced level 3.

This apprenticeship is delivered through work based learning; this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship framework

Customer Service

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Applications for this apprenticeship are being processed by Learning Skills Partnership

Contact

Jessica Bilbe 01482 338844 jessica.bilbe@lsprecruit.com


Employer's Application Instructions

Please apply for this Apprenticeship using the Get My First Job website. If you have any issues with applying please email Jessica.Bilbe@lsprecruit.com or call 01482 338844.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Oct 2017