A global insurance brokerage based in Sheffield are currently seeking to recruit a hardworking apprentice, with a CII qualification available.

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Closing date: 28 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    29 Oct 2017

  • Date posted

    25 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Advise / update clients of all relevant events and discussions during the claims process, ensuring complete customer satisfaction
  • Develop working relationships with clients to promote customer satisfaction
  • Regularly assess the status of claims with clients and/or insurers (as applicable) and ensure that all parties are informed of progress / chased for updates as necessary
  • Offer appropriate technical advice to clients throughout the claims process. Be supportive, empathetic and effectively manage their expectations regarding the claim process, timescales, policy and/or legal liability and quantum
  • Support the Claims Handlers / Claims Manager in the administrative cycle of claims handling
  • Liaise with Line Manager regarding any issues, queries or areas of concern which may arise. Ensuring you bring to your Line Manager’s attention any claims complaints (in addition to following the company’s general complaints procedure)
  • Identify and inform Line Manager of any claims which may generate a complaint (e.g. unresponsive insurer, claim unreasonably repudiated or quantum unreasonably reduced)
  • Ensure market / insurance / legislation and other technical knowledge is developed and maintained to enable efficient claims handling
  • Ensure all relevant internal Line of Business systems are updated regularly and that data held is 100% accurate at all times, to facilitate accurate claims reporting
  • Process all claim notifications, further advices and collections in accordance with the Claims Division’s procedures
  • Manage own workload in order to service the client promptly and efficiently
  • Update insurers and inform of any additional information acquired during the claims process
  • Review insurer’s queries and resolve wherever possible
  • Monitor progress of collections from insurers and ensure collections / payments are received / made in accordance to agreed SLAs, through liaison with the Accounts Department
  • Ensure any outstanding payments are chased periodically, where applicable
  • Ensure that claims statistics, when required by the client, Placing Department or insurers on risk, are accurate and produced in accordance to SLAs
  • Ensure all relevant inward/outward correspondence is added to each claim file in the correct order, including contemporaneous notes of any telephone conversations / meetings
  • Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Whistle Blowing, Treating Customers Fairly
  • Carry out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business.

Requirements and prospects

Desired skills

  • Attention to detail
  • Good knowledge of Microsoft Office products,
  • Ability to listen.

Personal qualities

  • Curious
  • Willing to learn
  • Able to see the bigger picture
  • Reliable.

Qualifications required

A Minimum of 5 GCSE’s A-C grade including maths and english or equivilant

AS/A-Level preferable

Future prospects

On completion of the apprenticeship there are opportunities within the claims team to develop to the handling of complex claims and clients in both internal and external roles. Within AJG the opportunities are there to move into different areas of the business (broking, accounts, communications) and different divisions globally. Professional qualifications are supported to advance level throughout the company

About the employer

AJG is a US-based global insurance brokerage and risk management services firm headquartered at in Rolling Meadows, Illinois (a suburb of Chicago). Arthur J. Gallagher is the brand name for the international broking and underwriting division of Arthur J. Gallagher & Co. (NYSE: AJG) — a division that covers territories outside of the United States and stretches from the UK to Australia, from Canada to the Caribbean, and from Latin America to Asia. The firm was established in 1927 and is the third largest insurance broker in the world.




St Georges House

Drake House Crescent


S20 7HT

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Training provider

Kaplan Financial will provide your training throughout your Apprenticeship. You will work towards an Level 3 NVQ in Financial Services and a CII- Highly recognisable Insurance qualification. A Kaplan assessor will visit you within the work place to support you with your learning. You will be expected to carry out 6-8 hours of independent study outside of work in your spare time. You’ll need to be self motivated and organised to manage your full time role and your apprenticeship qualifications.

Apprenticeship standard

Insurance > Insurance Practitioner

Training provider

Kaplan Financial

Applications for this apprenticeship are being processed by Kaplan


Charlie Holmes

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Closing date: 28 Oct 2017