Customer Service Apprenticeship Peter Milburn Chemist

You will complete a Medicine Counter Assistant Course. This covers the classification of medicines, the use of WWHAM questions, handling prescriptions, abuse and misuse of medicines, referral to the pharmacist and product knowledge.

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Closing date: 23 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.00

  • Apprenticeship duration

    15 months

  • Possible start date

    30 Oct 2017

  • Date posted

    27 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The course covers a wide range of symptoms and complaints encountered by the medicine counter assistant and will help you to develop confidence at the medicine counter and improve product knowledge.

The role will involve: 

  • Providing an excellent customer service
  • Provide a standard of service that reflects the company corporate image
  • Ensure customers are attended to with an efficient and courteous service
  • First point of contact as a chemist counter assistant
  • Respond quickly and efficiently to all enquiries
  • General clerical duties 
  • Answering telephone
  • Serving customers
  • Cash handling and using till
  • Serving and assisting customers
  • Deal with deliveries and orders
  • Stock control and stocktaking
  • Deal with enquiries in the shop and via the telephone.
  • Learning product lines
  • Pricing of stock
  • Estimating, pricing and follow up of quotes
  • Tidying and keeping shop and work areas clean

Requirements and prospects

Desired skills

  • Good time keeping
  • Using initiative
  • Good communication skills
  • Willing to be flexible with working hours
  • Committed, honest, reliable and willing to learn new skills
  • Good ability to work in a team and independently

Personal qualities

  • Must be interested in Medicine
  • Polite
  • Pleasant
  • Honest
  • Trustworthy
  • Hardworking
  • Committed
  • Reliable

Qualifications required

  • GCSE grade A*-C in Maths and English (or equivalent).

Future prospects

Possibility of a permanent position upon the completion of the apprenticeship.

Things to consider

ITEC NORTH EAST are working on behalf of this company. DO NOT CONTACT THE COMPANY DIRECT, If you have any queries please contact ITEC NORTH EAST on the contact details provided.

About the employer

Peter Milburn Chemist’s distribute drugs prescribed by physicians and other health practitioners and provide information to patients about medications and their use. They advise physicians and other health practitioners on the selection, dosage, interactions, and side effects of medications.


Peter Milburn Chemist



Lanehouse Road


TS17 8AB

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Training provider

  • QCF Level 2 in Customer Service
  • Functional Skills
  • Technical Certificate


Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by ITEC North East Ltd


Laura Mcmaster 01325328443

Before you apply

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Closing date: 23 Oct 2017