IT/ Business Change Apprentice Claims Consortium Group

We are seeking enthusiastic, passionate individuals to take on Apprenticeship roles within our IT and Business Change Teams. The role will provide you with exposure to the complete set of IT and Business Change departments, and the opportunity to get involved with the teams, learn their processes and contribute to achieving the departmental goals.

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Closing date: 29 Oct 2017

Apprenticeship summary

  • Monthly wage


  • Working week

    9:00am to 5:30pm (including a 1 hour unpaid lunch break)

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    30 Oct 2017

  • Date posted

    19 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Our values are the key to our success. We promote openness and honesty and are committed to raising standards across the entire industry.

Championing an engagement driven style of leadership, we are looking for talented, driven and ambitious individuals who want to be part of something spectacular!

If you want to join one of the UK’s leading Claims Management firms in Somerset and fancy some great perks along the way, why not apply and find out more.

The apprenticeship will be structured as follows:

This is a fantastic opportunity to sample three different departments within Claims Consortium Group.

In order to assist in your development, we want to help you find your ‘sweet spot’ and specialise your skills within an area that suits you.

How will this work?

You shall initially receive a warm welcome from our Learning and Development team who will guide you through the foundations of Claims Consortium Group and from here, you will spend time interacting and rotating with each of the departments.

During this period, you will play an integral role in supporting the team and wider business. Within the various functions, you shall cover off key skills which include:

IT Support:

  • Work with the support team across a variety of platforms to document/resolve customer issues
  • Assist and co-operate in the overall efficient running of the day to day support desk
  • Take ownership of user account administration, call handling and logging
  • Understand hardware builds and  learn ability to troubleshoot
  • Gain an insight into networking and server rooms

Software Development:

  • Work with the development team across a variety of technologies
  • Gain experience within the areas of graphic design and web development
  • To record, verify, analyse and track all software bugs and issues surrounding software testing
  • Get hands-on with programming in C# and SQL
  • Have the chance to build Mobile Apps

Business Change Delivery Team:

  • Take the lead in gathering research requirements for the Business Change Team
  • Capture stories from our end-users which include customers, clients and suppliers
  • Assist in the review, writing and creation of business process documentation
  • Maintain accurate administration of the process catalogue

Once the rotations have completed, depending on the path you choose and where your strengths lie, we will assist you on your journey in fulfilling your Apprenticeship.

Requirements and prospects

Desired skills

  • Drive and passion to learn and develop your career
  • A sound understanding of IT knowledge and Microsoft Office
  • Strong communication and organisational skills
  • Ability to be flexible and adapt to a variety of circumstances
  • Happy to listen, learn from others with the confidence to communicate your own ideas
  • High level of accuracy and great at problem solving
  • You are a natural team player but can also work independently

Personal qualities

  • We are looking for driven, approachable individuals with a great attitude
  • You are customer service driven, with a real passion for working with people
  • You have a genuine interest in IT (support, development and business)
  • Build strong relationships and live the Claims Consortium Group culture and values
  • Ability to prioritise workloads and recognise system demands whilst working towards targets and deadlines
  • Good time management and punctual attendance
  • Excited to learn, develop and continue your career progression through our Apprenticeship

Qualifications required

GCSE A-C (4)  (or equivalent) in maths and English.

Future prospects

We will support you with extensive training and development, the opportunity to gain professional qualifications and expert guidance to help you reach your full potential in our rapidly growing company. You shall have access to a wide range of fantastic benefits, some of which include discounted cinema tickets, your birthday day off, social events, dress down and much more! You may even get the chance to throw a wet sponge at our CEO for charity! Choose Claims Consortium Group as your employer of choice and watch your career develop into something great.

Things to consider

Claims Consortium Group have a number of different offices however, these positions are based in both Taunton Town Centre and Culmhead which is 20 minutes out of town, therefore transport is required. Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

About the employer

Claims Consortium Group provides property claims management to insurers, brokers and other property service organisations throughout the UK. Our specialist claims handling services include validation, property repair, drainage, motor and subsidence. Improving customer service provides the foundation to everything we do. We are constantly innovating to improve the customer experience by making the claims process more efficient for everyone involved. Since 2014 we have been members of the Institute of Customer Service and hold their prestigious world-class Service Mark award for our service delivery. Our values are the key to our success. We promote openness and honesty and are committed to raising standards across the entire industry. Championing an engagement driven style of leadership, we have developed our own accredited leadership qualifications, designed around the way we do things. We currently hold Investors in People Gold accreditation and are one of the Sunday Times’ Top 100 Companies to Work For.


Claims Consortium Group


9 East Reach



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Additional location information

Taunton Town Office: Nightingale House, East Reach, Taunton, Somerset, TA13EN. Culmhead Office: Blackdown House, Culmhead, Taunton, TA37DY

Training provider

  • National Vocational Qualification (NVQ) Level 3 – achieved through the tasks you do at work, NVQs are proof of your ability and practical skills.
  • Technical Certificate – designed to improve your knowledge and understanding of specific topics related to your trade
  • Functional Skills – general skills that are used in every job, such as Maths and English.
  • Employment Rights and Responsibilities – a workbook for you to do to help you understand your rights and responsibilities as an employee, and your employer’s responsibilities towards you.

Apprenticeship framework

IT, Software, Web and Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Yeovil College


Serena Foreman 01935 845392

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Closing date: 29 Oct 2017