Waitress/General Assistant Apprentice The Country Tea Shop

To work as part of a small team in a very busy tea shop and restaurant, which is open 7 days per week. During your apprenticeship you will be trained in all aspects of the following skills and requirements.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    5 days per week (days to be arranged on a weekly basis) 9am - 4pm.

    Total hours per week: 32.50

  • Apprenticeship duration

    1 years

  • Possible start date

    16 Nov 2017

  • Date posted

    15 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Greet guests, make them feel welcome and comfortable.
  • Learn menu items and be able to describe them appropriately to customers.
  • Take beverage and food orders.
  • Deliver beverages in a timely manner.
  • Check guests to ensure all ok.
  • Clear dirty dishes from tables.
  • Refill beverages throughout meal if appropriate.
  • Encourage guests to order desserts.
  • Prepare said desserts and deliver in timely manner.
  • Deliver guest fills, take payments, and thank them for dining with us.
  • Work with other members of staff and be a team player.

Customer Service Duties:

  • Provide excellent customer service.
  • Meet and greet customers and assist with seating.
  • Present menus and explain menus and specials.
  • Answer questions re food and drinks.
  • Share info with customers on status of their orders.
  • Refill drinks if appropriate throughout stay.
  • Find out if they need any additional items.
  • Verify customer’s satisfaction with order.

Sales Duties:

  • Taking food and drink orders.
  • Upselling additional food and beverages.
  • Entering all items into restaurant register system.
  • Deliver bills to customers.
  • Accepting payments from customers and processing the same.

General Duties:

  • Communicating orders to chef.
  • Check customers order is correct prior to delivery to customer.
  • Deliver orders to customers.
  • Removing empty plates, cutlery and soiled napkins from tables.
  • Prepare for day and clear down each evening.
  • Take turns on pot wash and crockery restocking
  • Notification of low stock items.

Compliance Duties:

  • Follow all relevant health department rules and regulations.
  • Observe all principles of safe food handling and service.

Requirements and prospects

Desired skills

  • Basic knowledge of food and drinks.
  • Team player.
  • Good communication skills.
  • Basic maths skills.

Personal qualities

  • Professional and friendly (even in difficult situations).
  • Attention to detail.
  • Ability to handle heavy work loads during busy periods.

Qualifications required

  • GCSE English and Maths at grades D / 3 and above or the equivalent Level 1 qualifications.

Future prospects

Fixed term contract. Possibility of permanent position to be reviewed at the end of the apprenticeship.

Things to consider

Some may find the role physically demanding as it involves being active for long periods of time.

About the employer

Kevin, Susan & all the staff would like to extend you the warmest of welcomes. The Country Teashop continues to offer traditional home-cooked fayre at exceptional value for money. Drop in for a refreshing cuppa, read the papers and watch the world go by. Choose from a range of lite bites or sample one of our many traditional or oriental dishes, the choice is yours, the pleasure is ours :)


The Country Tea Shop



Front Street



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Training provider

On the job training to be provided by the employer.

Bishop Auckland College will provide training and support, working with the employer to help provide the NVQ/Diploma or equivalent qualifications alongside Functional Skills in English, Mathematics and ICT (if required).  Personal Learning and Thinking Skills and Employment Rights and Responsibilities will also be delivered.

You may be required to attend Bishop Auckland College for day release, should the programme demand it.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Bishop Auckland College


David Brough 01388 743164 david.brough@bacoll.ac.uk

Before you apply

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Closing date: 31 Oct 2017