Customer Service Apprentice Nick Tart

As a Customer Service Administrator you will play a key role in delivering a first class customer service through verbal, written and digital communication to our customers.

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Closing date: 26 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday - 9am - 5.30pm. You will also be required to work every 3rd Saturday - 9am - 1pm.

    Total hours per week: 40.00

  • Apprenticeship duration

    13 months

  • Possible start date

    10 Nov 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Day to day duties to include:

  • Reception duties.
  • Telephone duties.
  • Dealing with enquiries face to face and via email.
  • Following leads.
  • Booking valuations.
  • Managing the diary.

Requirements and prospects

Desired skills

  • Very good telephone manner.
  • Good communicator at all levels including the ability to negotiate.
  • Very good organisational skills.
  • Troubleshooting and multi-tasking skills.

Personal qualities

  • Good knowledge of MS Office (Word, Excel, Outlook).
  • Accuracy, attention to details.
  • Ability to work under pressure and meet deadlines.

Qualifications required

  • GCSE Grade A-C or equivalent.

Future prospects

Great progression opportunities within the company.

About the employer

Nick Tart Estate Agents was established in the World Heritage town of Ironbridge in 1991. From the very start the company’s aim was to provide straightforward and reliable advice to ensure that both buyers and sellers were treated as individuals and receive a service they could value.


Nick Tart



High Street



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Training provider

  • Level 2 NVQ in Customer Service.
  • Level 2 Technical Certificate.
  • Level 1 Functional Skills.
  • Employee Rights and Responsibilities (ERR).
  • Personal Learning and Thinking Skills (PLTS).

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Nova Training

Applications for this apprenticeship are being processed by Nova Training Ltd


Amanda Carpenter 01902 716100

Before you apply

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Closing date: 26 Oct 2017