Import Operator Apprentice KUEHNE + NAGEL LIMITED

Maximise revenue on each market through co-ordinating the efficient operation and administration of the markets within the department.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    9.00 – 5.15 Monday to Friday

    Total hours per week: 36.25

  • Apprenticeship duration

    2 years

  • Possible start date

    02 Oct 2017

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Have you ever wondered where the latest gadget you bought came from – where it was made and how it got to the shop?

At Kuehne + Nagel we play a vital part in the journey of millions of products from manufacturer to your door. With over 1,000 locations in 100 countries around the world, and 10,000 employees in the UK, we provide world-class logistics services to hundreds of well-known brands and companies.

Our Apprenticeships offer you the opportunity to develop a successful career with one of the world’s leading logistics companies. As an Apprentice you’ll earn as you learn, combining practical on-the-job training with study towards a relevant qualification. Our team of experienced colleagues will support you in your development and you’ll be assigned a buddy to support you through the programme.

As part of the Apprentice programme you will learn how to:

  • Liaise with all relevant parties to ensure that customer expectations are met during the movement of cargo.
  • Process all import bookings received from overseas partners and efficiently and accurately input them onto the internal computer system.
  • Process import and export bookings received from customers and branches and coordinate these consignments with our partners.
  • Ensure a steady flow of information and confirmation regarding imports especially.
  • Liaise with the Transport department to organize collections from the ports and to establish when the cargo is expected back to the RH terminal.
  • Book in deliveries of all consignments with UK customers, where relevant.
  • Provide the Warehouse and Transport departments with a manifest for each consignment giving clear loading and unloading instructions.
  • Ensure a complete understanding of all Export and Import procedures and RH invoicing procedures and operate accordingly.
  • Investigate any complications which may arise in relation to the movement of cargo and respond to them in a thorough and speedy manner.
  • To develop and maintain good working relationships with the overseas partners and build mutual confidence and respect.
  • Provide the Invoice Administration team with clear and accurate details files within specified deadlines.

Requirements and prospects

Desired skills

  • Organised
  • Good Communicator
  • Strong Interpersonal skills

Personal qualities

  • Flexible
  • Attention to detail
  • Adaptable

Qualifications required

  • You are required to have an excellent level of literacy and numeracy
  • You ideally should have a minimum of 2 years experience in a customer services role.
  • You should be computer literate and able to adapt to using in-house computer systems.

Future prospects

NVQ in Logistics, strong possibility of a full time position within the Logistics Business Unit.

Things to consider

From 1st October 2016 The National Minimum Wage (NMW) rate for apprentices is £3.40 per hour. From April 2017 this rises to £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has more than 1,300 offices in over 100 countries, with over 70,000 employees. Our key business activities and market position are built on the company's truly world class capabilities. We provide logistics services to virtually all key industry sectors including: Aerospace Automotive FMCG High Tech Industrials Oil & Gas Logistics Pharma & Healthcare Retail




Kuehne & Nagel

Lenton Lane



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Training provider

The apprenticeship programme will consist of:

• A fully embedded induction programme delivered by the employer and Outsource

• Allocation of an Outsource assessor who will carry out regular assessment, mentoring and support visits

• Off the job training at one of Outsource’s training centres

• On the job training delivered by the employer

• Quarterly formal progress review meetings with the Outsource assessor and employer

The apprenticeship will consist of the following elements:

• National Vocational Qualification (NVQ) – This part of the qualification is assessed on the job through observations of performance, professional discussions, product evidence, professional discussions and Q&A sessions to judge job competency

• Knowledge and Understanding – This part of the qualification is to ensure all the teaching and learning through on the job development and off the job training is retained and demonstrated through performance in your job role

• Functional Skills – This part of the programme provides those apprentices who have not achieved GCSE’s in English and Maths the opportunity to gain a qualification in English, Mathematics and ICT. Those candidates that have achieved GCSE’s in these subjects may be exempt from taking functional skills

• Employment Rights and Responsibilities (ERR)

Apprenticeship framework

International Trade and Logistics Operations

Training provider

Outsource Training Development

Applications for this apprenticeship are being processed by Outsource Training and Development

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2017