Business Support Apprentice SERCO LIMITED

We are looking for an efficient administrator to provide support in the provision of services to fulfil customers’ requirements and associated contractual obligations.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Sep 2017

Apprenticeship summary

  • Annual wage

    £8,000.00 - £12,000.00

  • Working week

    Hours per week – 37.5 Days per week – Monday to Friday Start/end times per day – 8:15am to 4:15pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    23 Oct 2017

  • Date posted

    14 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme.

You will be helped to build relationships with peers, allowing you to achieve your professional development objectives.

Your duties will include:

  • To undertake work activities within the parts, drawing and document service function, primarily but not limited to the processing of requests for copies of records, and the issue and distribution of new and revised customer drawings and documents.
  • To assist in the safe, secure and structured storage of all types of hardcopy and electronic media records.
  • To undertake the accurate input and maintenance of records, and related information to Raildata systems in accordance with customer specifications and laid down procedures.
  • To assist in the document / drawing review and notification service as required under the direction of the Document / Drawing Services team Leader.
  • To undertake minor engineering drawing amendments in consultation with the Project Manager & Parts Data Team Leader.
  • To assist in the input of the job request form information to the RIBS database and produce reports for invoicing purposes.
  • To update and maintain Documentation and Drawing kits.
  • To assist in the creation and distribution of the “new and amended” drawing list on a weekly basis.
  • To assist in the control of the distribution of electronic CAD files to clients and the re issue of subsequent amendments.
  • To assist in the interpretation and extract relevant parts data from engineering drawings and documentation for input to the PADS system.
  • To assist with the processing of applications for PADS catalogue numbers ensuring all relevant data and relationships are identified for input to the PADS system.
  • To assist manage the interfaces with key IT applications and service suppliers.
  • To provide assistance in the provision of the PADS helpdesk service dealing with user queries and the maintenance of PADS user data with guidance from the Applications Manager.
  • To provide assistance to ensure accurate and timely monthly billing for PADS system usage and Raildata’s activities.
  • Minor exposure to project techniques providing assistance to the Projects Manager in the estimation, scheduling and running of Raildata projects.

Requirements and prospects

Desired skills

•    Excellent oral and written communication skills; 
•    Highly conscientious;
•    Able to deal with sensitive information;
•    Proactive decision making based on own initiative;
•    Excellent organisational ability;
•    Excellent time management skills;
•    Ability to work independently as well as in a team;
•    Demonstrates a flexible approach to work and is self-motivated; 
•    Proficient in MS Office, word and Excel.

Personal qualities

We are looking for somebody who is enthusiastic, reliable, determined and hardworking and who is happy to constantly learn and develop new skills with an interest in Business Administration.

Qualifications required

GCSEs Grades A to E in Maths, English and ICT (or acceptable equivalent). 

You will also need to complete an on-line initial assessment, which will help us guide you to the most appropriate programme to meet your needs.

Future prospects

Serco is a multi-national company that is able to offer a wide range of career and further job opportunities both within the UK and worldwide. Our people management programme encourages internal advancement and active support is given to all employees’ Continuous Professional Development.

Things to consider

It is highly essential that you are able to travel daily to Derwent House, London Road, Derby to arrive on time for work. Raildata is a data management business stream within the Serco Rail Technical Services business. We manage and store a variety of data on behalf of a number of key railway customers, predominantly using a large and powerful database that we make available throughout the UK rail industry via a web portal. The Serco Rail Technical Services business consists of 57 Engineers / Rail technicians, providing technical services such as vehicle testing, metallurgy, NDT and drawing and documentation management to the rail industry. The Business has six separate business streams, each managed by a Team Leader/Manager reporting to the Director, Rail Technical Services. You will be required to undergo security checks, which includes a check of criminal records.

About the employer

Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.




Derwent House

R T C Business Park

London Road


DE24 8UP

You must have JavaScript enabled to view a map of the location

Training provider

L2 Diploma in Business Administration
Functional Skills in English, Maths and ICT, as required
No College attendance required.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Serco Ltd


Fiona Wilcox 07718 195610

Employer's Application Instructions

You will be transferred to Serco's recruitment portal to apply for this apprenticeship opportunity

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Sep 2017