Customer Service Apprenticeship - Apprentice Negotiator Ashton Burkinshaw Lettings

Ashton Burkinshaw, part of the Countrywide family, have an exciting opportunity for an enthusiastic and highly motivated apprentice to join their successful team in Tunbridge Wells.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Branch open 8:45am-6pm. Working pattern is 43 hours over 5 days, within a 6 day working week to be confirmed with the manager.

    Total hours per week: 43.00

    (the hours are based on the candidate being over 18)

  • Apprenticeship duration

    14 months

  • Possible start date

    09 Oct 2017

  • Date posted

    4 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

This is an innovative apprenticeship to support you in becoming a property professional.

You'll work in both sales and lettings, building up your knowledge and expertise in both areas helping you to deliver a brilliant customer experience all while working towards your Customer Service Practitioner level 2 apprenticeship.

Not only will you be supported by your line manager, you'll also be allocated an experienced buddy, attend training with our Learning and Development team, and have your own dedicated training officer from our training provider.

This is a 14 month fixed term apprenticeship and as you move through the programme you'll be given more and more responsibilities. On successful completion of the programme you'll move into a permanent role as a Negotiator.

Learning doesn't stop once you're completed the programme, we are passionate about giving our people the skills to succeed and have a fantastic Learning and Development team to support your career progression.

Every customer is different and we love connecting each and every one of them with their new home.

We pride ourselves on our pro-active approach and our ability to provide our clients with a quick and efficient personal service. The market is competitive so we need someone that is highly energetic and willing to go the extra mile to get the job done. A typical day can include customer contact and feedback, conducting viewings, supporting the move in process, assisting with business generation activities and general administration activities.

Requirements and prospects

Desired skills

The industry is fast paced, lively and a lot of fun. To be success you will need to be:

  • Professional, positive and enthusiastic
  • Have a desire to meet and exceed targets
  • Able to work on your own as well as in a team
  • In possession of a full UK driving licence

Personal qualities

  • A self-starter with a 'can do' attitude
  • A great communicator and able to build relationships
  • Flexible

Qualifications required

GCSE Maths and English at Grade C minimum is required (or equivalent)

Future prospects

On successful completion of the programme you'll move into a permanent role as a Negotiator.

About the employer

Based in the South East, Ashton Burkinshaw is a well-known, and highly respected, lettings and property management agent with a network of eight lettings branches across Kent and Sussex. Our company is built on a foundation of three family run businesses and has a strong focus on personal client care. All of our staff members are highly trained and are able to offer both landlords and tenants the best advice possible and a superior service tailored to their needs. We are specialists in our field and our clients have total confidence in the information, guidance and service we provide. Our knowledge of the local area is second to none and we are able to provide excellent exposure for anyone looking to let a property in the area, as well as a superb choice of properties for those who are looking to rent. Not only does Ashton Burkinshaw have a network of computer linked offices across Kent and Sussex, we are also backed by Countrywide, the UK’s largest residential property group with over 900 associated offices nationwide. When you list your rental property with us, it will also be marketed through a number of key UK wide property websites, including,, Rightmove, Primelocation and, of course, our own. Ashton Burkinshaw is a lettings agent you can trust. We self-regulate to the highest standards and our tenants and landlords have the utmost confidence in our business. All of our clients can rest assured that the properties we let and manage, and all rent and deposit monies, are protected on their behalf. We meet all industry regulatory requirements and we are a member of RICS.


Ashton Burkinshaw Lettings


1 Vale Road

Tunbridge Wells


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Training provider

The successful candidate will be given full on the job training alongside undertaking a Customer Service Practitioner apprenticeship programme delivered through Interserve Learning & Employment

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Interserve Learning & Employment


Kelly Chambers

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Closing date: 28 Sep 2017