Intermediate Apprenticeship in Customer Service Hawkinge Community Centre

Do you want to kick start your career working in a customer service environment? Hawkinge Community Centre is looking for a driven, passionate individual to work within their friendly team as an apprentice.

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Closing date: 11 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    35 hours per week, Mon-Fri 9 am-5 pm, weekends, late evenings

    Total hours per week: 35.00

  • Apprenticeship duration

    13 months

  • Possible start date

    23 Oct 2017

  • Date posted

    14 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Hawkinge Community Centre is looking for a hard-working, driven individual to join their friendly team as an apprentice. Willing and passionate to learn and contribute new skills.

Some  of your duties will include:

  • Meeting & Greeting customers
  • Making refreshments
  • Dealing with the general public face to face & on the phone
  • Booking appointments

Requirements and prospects

Desired skills

To have a keen interest in a customer service environment,

  • Hardworking,
  • Friendly
  • Confident
  • Able to use initiative 

Personal qualities

  • Confident
  • Outgoing
  • Professional
  • Organised
  • Smart appearance
  • Enjoys mixing with the general public

Qualifications required

GCSE’s grade A-C in Maths & English is favourable but not essential (or equivilent).

Future prospects

The successful candidate will be working towards an Level 2 NVQ in Customer Service with a view to progress onto a level 3 qualification or full time employment

Things to consider

***PLEASE DO NOT ATTEMPT TO CONTACT THE EMPLOYER TO APPLY FOR THIS POSITION AS YOUR APPLICATION WILL NOT BE CONSIDERED. *** Recruitment would be based on merit. We welcome applications from candidates living in the Folkestone area. PLEASE NOTE: The dates as entered for the interview/start dates for this opportunity are to be used as a guide. Interviews will take place as close to this date as is reasonably practical for the employer followed by a start date offered by the employer. This employer dependent on work experience or GCSE grades may expect you to complete our pre-apprentice programme before progressing onto the apprenticeship. You will also be required to attend interviews in Folkestone with the training provider before you meet with the employer The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

A popular Community Centre based in Hawkinge. A local hot spot for all ages that's not only a youth centre. You will find lots of varied events taking place from music festivals to boot fairs.


Hawkinge Community Centre


Heron Forstal Avenue


CT18 7FP

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Training provider

On the job training would include:

  • NVQ  Level 2 Diploma in Customer Service
  • Functional skills in Maths & English
  • Employment Rights & Responsibilities
  • Personal Learning & Thinking Skills

Apprenticeship framework

Customer Service

Training provider

TNB Skills Training

Applications for this apprenticeship are being processed by That Nail Place Ltd

Before you apply

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Closing date: 11 Oct 2017