Customer Service Apprentice Crowlands Caravan & Camping

This Customer Service role would require the apprentice to help with Service & Warranty process, electronically filing claims, and keeping customers informed in order to help the service desk run as smoothly as possible.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 10am - 5pm Saturday 10.00 – 2.00pm by request Sunday 10:30am - 4:30pm The Candidate would be expected to work one weekend day a week. Hours would also increase in the summer to 38 hours a week.

    Total hours per week: 32.50

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    14 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Work Shop Duties

  • Answer telephone and deal with enquiries
  • Arrange Visit if required for Warranty Report
  • Complete warranty paperwork
  • Electronically file warranty claim
  • Maintain outstanding warranty list
  • Assist with Workshop Scheduling for Repair workshop
  • Liaise with customers for queries, etc
  • Electronically file Completion notes
  • Filing and keeping customers files upto date

Insurance enquiries

  • Type up Quotes

Deal with incoming goods and liaise with Service Centre Manager

  • Keep copies of invoice for statement reconciliation
  • Keep O/S warranty sheet up to date and store on shared drive
  • Liaise with SCM when parts received and book in
  • Confirm bookings to customers
  • Deal with Whale, Thetford small scale warranty

Requirements and prospects

Desired skills

  • Strong communication skills
  • Good customer service skills

Personal qualities

  • Friendly, enthusiastic and well presented
  • Committed to delivering a high quality service
  • Organised and efficient

Qualifications required

Maths and English GCSEs, A* - C grade, or equivalent is desirable

Future prospects

•Full-time position •Potential wage increase in the future

Things to consider

The workplace is located in the rural town of Crowland. Please ensure commuting to the workplace would not be a problem as weekend work is involved in this apprenticeship.

About the employer

Crowland Caravans & Camping is a seller of high quality caravans and tents. Formed back in 2000 Crowland Caravans & Camping still show no signs of slowing down and are continuing to grow.


Crowlands Caravan & Camping


Postland Road



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Training provider

  • Customer Service Level 2 Diploma
  • Maths and English Functional Skills Level 1/2

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Steadfast Training


Joseph Pearson 01733 440854

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Closing date: 29 Sep 2017