Business Admin Apprentice ITL (North East) Ltd

This is a FANTASTIC, interesting opportunity arisen with ITL. If you have no criminal records, strong communication and telephone skills, and want to pursue a career in admin… this is the role for you! Great chance of progression.

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Closing date: today

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, shifts TBC.

    Total hours per week: 39.50

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    13 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Candidates must have no criminal records, as you will be working with the Ministry Of Justice and Northumbria Police. Company has own KPI's for quality to adhere to, this will be incentivised by annual bonus. Overtime is also available.


•    Respond to routine correspondence and enquiries from a range of clients.

•    Working mainly in the capacity as telephone handlers.

•    Acting as the point of contact for custody sergeants and emergency room doctors who require translation services.

•    Taking calls from user, identifying their location of job and nationality of client, to then instruct the nearest translator.

•    Some contracts are with foreign agencies, so having patience and being strong with communication skills whilst liaising.

•    Using databases which can be accessed by the ministry of justice for invoicing at a later date, but information is automatically translated.

•    Duty to report back to clients on how long translators are going to be, and instruct replacements if any issues arise.

•    Be well presented at all times.

•    Responding to email enquiries.

•    Answering telephones and dealing with customer enquiries with an excellent telephone manner.

•    Deal with customer contact effectively and efficiently, in line with the firm’s expectations and company ethos.

•    Maintain manual and computerised filing systems.

•    Dealing with clients face to face and over the phone to manage cases and communicating information correctly.

•    Data entry using computerised systems.

•    General office duties (faxing, filing, scanning, photocopying etc.).

•    Other roles and responsibilities where appropriate.

Requirements and prospects

Desired skills

  • Good knowledge of Microsoft Office systems.
  • Good keyboard skills.
  • Excellent telephone manner.
  • Numerate and Literate.
  • Excellent communication and interpersonal skills.
  • Ability to work to tight timescales.
  • Good communication skills.
  • Accurate and good attention to detail.

 (Full training will be provided for the right candidate).

Personal qualities

  • Well presented.
  • Confident.
  • Reliable and punctual.
  • Flexible.
  • Proactive and ability to show initiative.
  • Ambitious and desire to develop.
  • Professional.
  • Eager to learn.

Qualifications required

  • Maths, English and ICT GCSE grade A-C or equivalent.

Future prospects

Very good opportunity to develop and grow within the organisation with a good career route. The employer has a clear plan for developing this role for the right candidate.

About the employer

We were established in 1989 as Sakura Communications. At that time Japanese companies were setting up factories in the North East of England and were looking to effectively communicate with the local community as well as local, regional and national businesses. We became an immediate success in building up new relationships that took into account cultural sensitivities and an understanding of working environments. This spiralled towards the Chinese and Korean businesses that also came to the North East. In 2003 we became a limited company and began trading as ITL North East Limited; holding public sector contracts in addition to the private manufacturing companies whom we first provided a service. We now provide a comprehensive range of interpreting and translation services for over 250 languages from Arabic to Zulu. We are providers of language based services on a national basis. Our head office is based in Gateshead in the North East of England while we also have a branch in Islington, London. We are a resilient, reliable company with corporate policies and procedures that are aligned to support public sector policies and regulations. This includes a comprehensive code of conduct, confidentiality, caldicott guidelines and NHS information governance. Our services are accessible 24/7, 365 days a year through one centralised contact number. All calls are answered by our qualified administrators that will be able to help meet your needs.


ITL (North East) Ltd


Design Works Unit 10

William Street


NE10 0JP

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Training provider

  • Pre-employment preparation – Employment Rights and Responsibilities and customer service skills.
  • Full induction and training from the employer.
  • Agreed off the job training to support you and your employer with work related training and also to prepare you for formal assessments and Functional Skills (if required).
  • Study and complete Level 2 Diploma in Business and Administration.
  • Approx fortnightly visits to the workplace to assess performance.

(Where possible, off the job training will take place within the first 3 months of apprenticeship programme).

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by LearningSkills


Errin Bolam 0191 433 8761

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Closing date: today