Customer Service Apprenticeship Kew Law Llp

Customer Service Apprentice required to assist in the day-to-day running of reception and to undertake general administration duties.

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Closing date: 09 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday, 9am- 5:30pm, 1 hour lunch 37.5 hours per week.

    Total hours per week: 37.50

  • Apprenticeship duration

    14 months

  • Possible start date

    16 Oct 2017

  • Date posted

    6 days ago

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties will include (but not be limited to):

  • Faxing, scanning and filing documents.
  • Dealing with incoming and outgoing post, including couriers.
  • Welcoming clients to the office.
  • Taking telephone calls.
  • Dealing with emails.
  • Photocopying.
  • Providing refreshments to visitors.
  • Updating internal systems and spreadsheets.
  • Helping with reception duties and various administration duties.
  • Ordering office stationery.

Requirements and prospects

Desired skills

  • Good communication skills.
  • Accurate typing skills.
  • Knowledge of basic MS packages.

Personal qualities

  • Ability to work well as part of a team.
  • Good time management.
  • Self motivated.
  • Enthusiasm.
  • A willingness to learn.

Qualifications required

  • Minimum of 4 GCSEs (including English & Maths) or equivalent.

Future prospects

All applicants will be considered for a full time position within the company following the completion of the apprenticeship. 

About the employer

Kew Law LLP is a firm of Solicitors with 8 offices based throughout Essex. The firm practices in many areas of Law including; Conveyancing, Litigation, Family and Wills and Probate. We are a client focused firm and provide high levels of customer service at all times.


Kew Law Llp


30 Rectory Road



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Training provider

  • Level 2 NVQ Certificate in Customer Service
  • Level 2 Certificate in Customer Service (principles and knowledge)
  • Level 1 Functional Skills in English and Maths (if required)
  • Employee Rights and Responsibilities (ERR) Handbook

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Chelmsford College


Amber Stroud 01245 293008

Before you apply

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Closing date: 09 Oct 2017