Administration Apprentice Angel Advance Limited

The Insolvency department deal with Individual Voluntary Arrangements which is a legal binding agreement between our clients and their creditors. You will ensure that Customer records are kept up-to-date, and to complete general office administration duties.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Dec 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday to Friday, 37.5 hours per week. Shifts TBC.

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    11 Dec 2017

  • Date posted

    13 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC091060020

  • Positions

    1 available

Day-to-day duties will include:

  • Ensuring that correspondence items are actioned and that customers accounts are accurately updated.
  • Managing your own workload to ensure that all team KPIs are achieved each month and no errors occur.
  • Ensuring that you meet and maintain Angel Advance's high quality standards.
  • Prioritising correspondence based on importance and is is correctly handled.
  • Allocating correspondence to Customer files on Debtsolv Sorting.

Requirements and prospects

Desired skills

  • Meticulous, precise with excellent attention to detail
  • The ability to communicate in a positive, professional and confident manner
  • Excellent organisational and self-management skills
  • Able to consistently deliver the highest standards of accuracy on every file

Personal qualities

  • Good phone manner
  • Able to use your own initiative

Qualifications required

The ideal candidate will already have a qualification is Customer Service and at least 5 GCSE's grades C or above (includeding Maths and English).

Future prospects

Starting salary for the Apprenticeship is £7,800 for the first year, but may be increased depending on performance. On completion of the apprenticeship, depending on performance, you may progress into a full time role at Angel Advance.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Angel Advance is a successful Debt Management firm which has achieved FCA authorisation through always putting its customers'; best interests at the heart of its business. Your journey will begin with an induction week introducing you into the team, who are united in living our values and their hearts are always at the customer';s best interest.

You will need to have a real desire for wanting to develop and learn, and be committed in completing the apprenticeship. Support will always be on hand throughout your journey, and you will start on the basic tasks of completing client post, conversing through emails and booking appointments over the phone. As you gain confidence throughout the course additional tasks will be introduced, such as courtesy calls, answering queries, logging feedback, completing welcome calls, and so on.

Eventually, you will have your own personal portfolio of clients and can begin putting all your professional training into practise, having the oppo

Employer

Angel Advance Limited

Address

Birchwood Boulevard

Warrington

WA3 7QZ

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Training provider

  • Level 2 in Business and Administration
  • Level 2 Technical Certificate
  • Level 1 Functional Skills
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)

Apprenticeship framework

Business and Administration

Training provider

GP STRATEGIES TRAINING LIMITED

Applications for this apprenticeship are being processed by GP STRATEGIES TRAINING LIMITED

Contact

James Leighton


Employer's Application Instructions

Apply via GetMyFirstJob - applications come through to the provider, are prescreened by a telephone interview.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 03 Dec 2017