Apprentice Customer Service Assistant CITY QUICK LOGISTICS LIMITED

Urgent vacancy! Apprentice Customer Service Assistant required for City Quick Logistics, a leading courier in Birmingham. Excellent opportunity to earn, learn and gain a nationally recognised qualification in Customer Service Level 2.

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Closing date: 13 Oct 2017

Apprenticeship summary

  • Weekly wage

    £122.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday, 9am - 5pm

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    13 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001309051

  • Positions

    1 available

Urgent vacancy!  Apprentice Customer Service Assistant required for City Quick Logistics, a leading courier in Birmingham.  Excellent opportunity to earn, learn and gain a nationally recognised qualification in Customer Service Level 2 for 12 months.

Gain valuable experience in a very professional environment; the varied duties will include:

  • Dealing with telephone enquiries
  • Liasing with customers, taking courier bookings accurately
  • Calculating quotes & advising ETA's
  • Maintaining service level agreement with customers
  • Any other related duties to support business requirements

Requirements and prospects

Desired skills

  • Excellent telephone manner
  • Good communication skills
  • Organisational skills

Personal qualities

  • Highly motivated
  • Team Player
  • Confident

Qualifications required

Maths and English at GCSE or Functional Skills

Future prospects

Possible opportunity to progress onto an Advanced Apprenticeship/employment.

Things to consider

• Please do not contact this employer; you must be eligible for the qualification first with the training provider, Gordon Franks Training, who will conduct the first interview (apply online or see the ‘contact details’ section). Once successful, your details will then be forwarded to the employer, for you to be considered for this vacancy. • Please research the employer and Gordon Franks Training. • From April 1st 2017 the National Minimum Wage (NMW) for Apprentices is £3.50 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

About the employer

City Quick Logistics Ltd is an independent same day courier company based in Birmingham, Bristol, Manchester, High Wycombe and Glasgow providing fast, secure and reliable transport solutions across the UK and Europe to small, large and corporate businesses.

Employer

CITY QUICK LOGISTICS LIMITED

Address

Radio House 1st Floor

Aston Road North

Birmingham

B6 4DA

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Training provider

  • Customer Service Level 2 qualification
  • Functional Skills qualifications in Maths/English/IT (additional support available if required)
  • Full training provided at employer site
  • Choice of online or paper-based portfolio
  • Regular Assessor Visits, Observations and Reviews
  • Witness Testimonies from Employer
  • Exams/Assessments/Workshops
  • Technical Certificate (industry knowledge)

Apprenticeship framework

Customer Service

Training provider

GORDON FRANKS TRAINING LIMITED

Applications for this apprenticeship are being processed by Gordon Franks

Contact

Shakera Rahman 0121 333 3001 Shakera@gordonfrankstraining.co.uk


Before you apply

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Closing date: 13 Oct 2017