BMW Aftersales Customer Service (Service Advisor) Apprenticeship - Rybrook Wolverhampton Motorrad BMW Group Academy

BMW Aftersales Customer Service (Service Advisor) Apprenticeship at Rybrook Wolverhampton Motorrad.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Nov 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    40 hours

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    11 Dec 2017

  • Date posted

    13 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

We are currently recruiting for an Aftersales Customer Service (Service Advisor) Apprentice.

The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car & motorcycle manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.

You will be working in a busy BMW Motorrad (Motorcycle) Service Department. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service. This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW Motorrad brand.

Service Advisor specific duties include:

  • Working face-to-face with customers within the Motorrad Retailer.
  • Handling calls to the Retailer, including booking and scheduling motorcycle services and repairs.
  • Estimating time and costs associated with motorcycle services and repairs.
  • Handling and responding to customer complaints.
  • Being involved with interpreting initial customer concerns and liaising with the motorcycle technicians.
  • Liaising with customers and keeping them updated of any additional work that may be required.
  • Tracking customer motorcycles through the workshop during service and repair.
  • Advising customers on how to solve problems with their motorcycles.

All Aftersales Customer Service (Service Advisor) Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW customers, as well as Service Advisor specific training. The training takes place over a 2 year period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles.

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.

Requirements and prospects

Desired skills

Full training will be provided.

Personal qualities

Successful applicants must demonstrate the following:

  • An enthusiasm for excellent customer service.
  • An interest in the automotive industry.
  • To have good communication and organisational skills.
  • To be honest and trustworthy with a willingness to learn.
  • To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand.
  • To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually.

Qualifications required

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:

  • English.
  • Maths.
  • ICT (or one other subject if candidate did not take ICT)

Future prospects

On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also have a Level 3 diploma in Customer Service. Following this, there are various opportunities for progression within the Retailer.

Things to consider

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food). The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

All Motor Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician (Paint & Panel) Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Milton Keynes.


BMW Group Academy


20 Raby Street



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Additional location information

This is for an Aftersales Customer Service Advisor Apprenticeship vacancy at Rybrook Wolverhampton Motorrad.

Training provider

While the programme will focus around customer service skills, also embedded within the fourteen weeks training will include the current certification training courses for the Service Advisor role. Additional technical and product awareness training will also be included.

Qualifications to be achieved: 

  • Level 2 Diploma in Automotive Customer Service
  • Level 3 Diploma in Automotive Customer Service
  • Service Advisor Certification
  • ERR (Employee Rights & Responsibilities) Workbook 

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by BMW Group Academy


Mark Sadler 01189 480 449

Employer's Application Instructions

All applications are to be done through the BMW Apprenticeship website. The apply online link can be found at the bottom of the website below. Once you click on the website link, this will bring up BMW Group UK Careers. Then please click on the left navigation BMW Centre Careers. Following this, please click on the link BMW Centre Apprenticeships. The online application form is found at the bottom of the page. Candidates will only be contacted if they meet the initial criteria for the BMW/MINI programme.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 11 Nov 2017