GP Practice Administrator / Receptionist Apprentice First Care Practice

You will be responsible for dealing with patient telephone enquiries and ensuring patients get the best, most appropriate care. You will be greeting patients and assisting them with their appointments, paperwork and any other requirements.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Sunday, shift work between 8am-8pm

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    13 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Framework and Level: Level 2 Business Administration

Location: Hounslow

Vacancy full description:

  • Answering the telephone
  • Greeting patients and carers
  • Assisting people with their queries or directing them to the right person
  • Booking appointments
  • Sorting the mail
  • Scanning documents into patients records
  • Arranging transport requests
  • Accepting requests for repeat medication
  • Using IT systems such as SystmOne
  • Creating newsletters
  • Updating our social media sites
  • Participating in mandatory training such as Safeguarding, CPR
  • Working with the rest of the GP Practice team to ensure the smooth running of the practice

Pay:£150 per week

Requirements and prospects

Desired skills

  • Sympathetic and empathetic, understand confidentiality
  • Organised, attention to detail and self-motivated
  • Good communication and listening skills
  • Good literacy and numerical skills
  • Good IT skills  Windows and Office
  • Can work under pressure


Personal qualities

  • Friendly and personable
  • Helpful individual who wants to work for the benefit of patients in a diverse population and in difficult, sensitive situations
  • Must possess a can do attitude and have common sense!
  • Flexible in their working approach and likes working within a team


Qualifications required

Qualifications required:GCSE (or equivalent) ; Maths, English, ICT (or Science) Grade C or above

Any important other information:

  • May have to work additional hours to cover sickness / absence of colleagues
  • Once trained, may have to open / close the building in the absence of the regular key holder

The current National Minimum Wage for an apprentice is 3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are 5.60 an hour for 18-20 year olds and 7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training thats part of their apprenticeship (usually one day per week).

Future prospects

Reception role or to Practice Management. Receptionists have also been trained up as Health Care Assistants within the practice, which is the first step towards a clinical role treating patients within GP Practice. There are also training and upskilling opportunities to expand your knowledge and skills to become care navigators.

Things to consider

Can't stress enough - common sense!

About the employer

We are a GP Practice based in Hounslow


First Care Practice


Blenheim centre

Prince Regent Road



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Training provider

  • Induction into the role and the GP Practice
  • Training in the IT systems such as SystmOne
  • Mandatory training such as Safeguarding and CPR mostly via an online training provider
  • Working through your competency booklets to gain a knowledge and understanding of the role

Full on the job training to be provided and one day a week college attendance for underpinning knowledge. Candidate will work towards a full Level 2 apprenticeship in Business Admin functional skills and end-point assessment.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Uxbridge College


Alice Armson

Other information

The National Minimum Wage (NMW) for Apprentices is 3.50 per hour. This applies to 16-18 year old Apprentices and those aged over 19 in the first year of their Apprenticeship. For all other Apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

Employer's Application Instructions

If you are interested in applying for this vacancy then please click on the 'Apply Now' link and complete our Application Form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 06 Oct 2017