Customer Service Liaison Apprentice Warwickshire College

The post holder will be responsible providing a high quality service to the customers within WCG. The main function of this job role is to communicate directly with staff students and support the work based learning team.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 8:30am – 4:30 30 min Lunch

    Total hours per week: 37.00

  • Apprenticeship duration

    15 months

  • Possible start date

    09 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Based at Rugby College you will support the work based learning team:

Your day to day tasks will include:

  • Communicate to both internal and external stakeholders and external customers who liaise with the work based learning team
  • Deal with day to day enquiries from employers via telephone and email
  • Communicate with various teams within the college to ensure they have the up to date information they need
  • Liaise with awarding bodies
  • Assist management with course enquires and applications

This list of duties is not exhaustive but outlines the main features of the post which may vary as the job evolves without effecting the nature of the duties or responsibility level.

Requirements and prospects

Desired skills

Good computer skills, good communications skills, reliable and hard working.

Personal qualities

  • Positive attitude
  • Enthusiastic
  • Motivated
  • Excellent timekeeper
  • Willing to learn
  • Team player
  • Excellent organisational skills

Qualifications required

Minimum of 5 GCSE’s Grade C or above to include Maths and English(those currently undertaking exams with predicted grades are encouraged to apply) (or equivalent qualifications)

Future prospects

There may be further training or development opportunities within the college upon completion of the apprenticeship

Things to consider

An apprenticeship is a job with an attached qualification – not a college course with attached work experience! You’ll be expected to uphold the same standards of professionalism and behaviour as all other members of staff.

About the employer

WCG is one of the largest higher and further education colleges in the country with just under 15,000 students and around 1,500 staff. Our values and culture are centred around entrepreneurialism and innovation and our aim is to create students who are ready for the professional world. We believe that the wellbeing of our staff is key to ensuring that we can deliver on those aims. WCG is a friendly, supportive and prosperous place to work.


Warwickshire College


Rugby Centre

Technology Drive


CV21 1AR

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Training provider

You will be prepared on the following subject areas for your end point assessment:

  • Knowing your customers
  • Understanding the organisation
  • Meeting regulations and legislation
  • Systems and resources
  • Roles and responsibility
  • Customer experience
  • Product and service knowledge


English & maths Level 1 (as required)



Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Warwickshire College

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Closing date: 30 Sep 2017