Administration Apprentice Phc Group (Europe) Limited

We are looking for an enthusiastic individual to work within our fun, busy, lively office. Duties include answering the telephone, dealing with customers organising stock, general administration etc.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday. 9:30am to 5:30pm. 30 minute lunch break (unpaid).

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    09 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The employer has asked that you do not contact them directly. Doing so could jeoparside your application.

If you do not meet the criteria for this position, your application will not be considered.

PHC provides in-home servicing of vacuum cleaners to customers across the South East.

Main duties to include:

  • Answering and dealing with telephone queries on behalf of the team.
  • Greeting customers face to face and arranging refreshments.
  • Inputting data on potential customers and processing orders onto our computerised system.
  • Accepting and sorting the incoming stock.
  • Assisting our services engineers enquiries.

Requirements and prospects

Desired skills

  • Excellent attention to detail
  • Excellent listening skills
  • Excellent telephone manner

Personal qualities

  • Honest
  • Reliable
  • Hard working
  • Outgoing

Qualifications required

A*- D GCSE grades in English and Maths or equivalent qualifications in these subjects.

Future prospects

Potential for full time employment for the right candidate. There are opportunities to progress from a Level 2 to a Level 3 qualification. Many employers retain apprentices in full/part time positions. The Qualifications you gain can also help you to get into higher education or other employment. Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies. Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid.

About the employer

PHC provides in home servicing of vacuum cleaners to customers across the South East. We have been in business for 28 years and have over 50,000 customers. We have been in business for 28 years and have a well-established, lively and fast moving office.


Phc Group (Europe) Limited



High Street



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Training provider

On-the-job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level, Personal Learning and Thinking Skills (PLTS) and the Employment Rights and Responsibilities (ERR) Workbook.

It may be necessary for you to complete Functional Skills in Maths, English and ICT – subject to previous achieved grades.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2017