Apprentice Office Administrator DS Smith Packaging Westminster

Do you have a passion for providing excellent customer service? Our client is a leading provider of packaging services in Europe and they have a global presence in 36 countries. In this apprenticeship, you will learn how to deliver exceptional customer service to internal & external customers whilst gaining a nationally recognised qualification.

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Closing date: 08 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon – Fri 09.00 – 5.30

    Total hours per week: 39.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    11 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

An opportunity has arisen to join DS Smith Packaging at our Sheerness site. 

The Office Administrators role is a broad role where you will get to work with all areas of the business and support the various departments, focusing mainly with our commercial and sales teams along with carrying out general administrative duties.

The successful candidate will be working within the Customer Service department to provide a quality service of support to the management structure, estimating, reporting and general administrative duties in order to meet the requirements of the business.

Training will be provided both onsite and on external courses.  With the support of the various departments on site you will get to learn about all the different areas of the business as you develop into the role.

Main Responsibilities:

  • Supporting the Commercial and Sales team
  • Data input & processing
  • Provide a quality customer service experience to both internal teams and external
  • Preparing reports for review and analysis
  • Answering the telephone and ensuring a high standard of customer service
  • General Office administration duties
  • Liaising with both internal staff and external clients
  • Filing and handling all incoming and outgoing mail
  • Accurate data entry and management of an ERP system


Requirements and prospects

Desired skills

  • Good communication skills
  • Basic computer skills
  • Ability to work as part of a team
  • A full/clean UK driving licence is desirable but not essential


Personal qualities

  • Self-motivated with a “can do” positive attitude
  • Punctual
  • Desire to learn new skills
  • Ability to attend college as required
  • Ability to follow detailed instructions

Qualifications required

A minimum of 5 GCSE’s C and above Including Maths, English and ICT (or equivalents)

Future prospects

DS Smith are looking to offer a long term career and the successful applicant will be working towards a full time role.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

We are a leading provider of corrugated packaging in Europe and are present in 36 countries, employing around 26,000 people. Our story can be traced back to the box-making businesses started in the 1940s by the Smith family in East London. DS Smith originally listed on the London Stock exchange in the late 1950s.


DS Smith Packaging Westminster


New Road


ME12 1NB

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Training provider

The Apprentice will work towards a Level 3 Advanced Apprenticeship for Business and Administration Professionals. The qualifications consist of:

  • Advanced Apprenticeship in Business and Administration
  • Level 3 Diploma in Business and Administration
  • Level 2 Functional Skills English, Maths & ICT (if applicable)

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited


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Closing date: 08 Oct 2017