Baking and Customer Service Apprentice Simply Celebrate Uk

This a fantastic opportunity to work for a unique, independent coffee shop and celebration cake-maker within a customer service environment based in Borrowash.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage

    £122.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 9.30am - 5.00pm

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    14 Oct 2017

  • Date posted

    12 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001307387

  • Positions

    1 available

Working in the coffee shop environment you will be responsible for serving customers in the coffee shop area as well as dealing with enquiries and purchases from the boutique shop as well.

There would also be an element of learning to bake various decorative cakes for events so an existing interest in baking would be beneficial.

Specific Duties to Include:

  • Serving beverages and food to customers
  • Supporting the supervisor with running the coffee shop area
  • Rotating and looking after stock
  • Dressing shop windows and interior of shop area
  • Dealing with general enquiries
  • Till work and cash handling
  • Creating certain products for sale within the shop
  • Baking and decorating cakes

Requirements and prospects

Desired skills

  • Good interpersonal and customer service skills
  • Good communication skills and ability to communicate effectively at all levels
  • Accuracy and attention to detail
  • The ability to provide clear and concise communications either verbally or written
  • Good team player
  • Ability to work under pressure whilst maintaining a positive and enthusiastic attitude

Personal qualities

  • Confident to talk to a variety of people
  • Well presented
  • Willing to learn
  • Proactive in their approach to work
  • Able to follow instructions
  • Hardworking
  • Self-motivated
  • Enthusiastic
  • Conscientious with attention to detail

Qualifications required

  • Fluent written and spoken English language skills.
  • Minimum of 5 GCSE’s or equivalent to include Maths and English

Future prospects

If the Apprenticeship is successful, there may be opportunities to progress, grow and develop within the business and take on more responsibility.

About the employer

We are a unique coffee shop and specialise in celebration cakes in Derby, Nottingham and Leicester. We welcome all of our customers to visit our new shop where they can purchase select balloons and variety of unique gifts ranging from jewellery to handbags and cards. We also have a lovely little coffee area where customers can enjoy a drink whilst planning their next event!

Employer

Simply Celebrate Uk

Address

2b

Nottingham Road

Derby

DE72 3JU

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Training provider

The successful candidate will complete a Customer Service Practitioner Level 2 Apprenticeship standard:

  • Customer Service Practitioner Level 2
  • Functional Skills (including English Level 1 and Maths Level 1)
  • Completion of Employer Rights and Responsibilities Booklet

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

Prostart Training

Applications for this apprenticeship are being processed by Prostart

Contact

Lawrence Turton 0115 9468182 lawrenceturton@prostartuk.co.uk


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Closing date: 01 Oct 2017