NHS Administrative Apprenticeship in Surgical Services Sandwell and West Birmingham Hospitals NHS Trust

Sandwell & West Birmingham Hospitals NHS Trust, Surgical Services Department are looking to recruit a dedicated, reliable administrator for their busy administration team. This is an exciting and varied role which will provide a great career start for anyone wishing to join the NHS in an admin function.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hours Monday-Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    28 Oct 2017

  • Date posted

    08 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The vacancy is within the administration team of our Surgical Services Department and will be a great career start for anyone wishing to join the NHS in an administrative function. This is a fixed term agreement lasting 12 months, working towards a Level 2 Business Administration Apprenticeship framework with the opportunity to continue working at the Trust after the Apprenticeship. The qualification will be delivered by Sandwell and West Birmingham Hospitals NHS Trust. 


  • To achieve an apprentice framework (Functional Skills & BTEC QCF Diploma) within the specified time frame.  Attend all of the training sessions for the programme (1 day a week) whenever necessary.  Undertake any necessary home work during the length of the course.
  • To provide admin support and assist the teams with general office duties (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary) as directed by the Administration Team Leader.
  • To assist and deal with enquiries and information requests by face to face, telephone and email by way of message taking, conveying messages verbally and/or transferring callers calls, as necessary, whilst maintaining confidentiality at all times.
  • Input, retrieve and update information and records using the Departmental and Trust computer systems, as required.
  • To respond to all emails, correspondence and telephone calls and liaise with other departments within the Trust in a friendly and professional manner, when assigned with that task.
  • To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work.
  • To undertake statutory and mandatory training as required in accordance with Trust’s policies and procedures.
  • The post holder may be required to work cross site at City & Sandwell Hospitals.
  • To enter and record details on excel spreadsheet.

Requirements and prospects

Desired skills

Written Skills:

  • Proficient in reading and writing and routine note/message taking.
  • Able to follow written instruction.

Computer Skills

  • Applicants will be proficient in a range of Microsoft Office applications

Communication and Verbal Skills:

  • Able to speak and understand English and communicate at all levels
  • Communication skills for customer facing work.
  • Be computer literate and be able to use a standard keyboard proficiently.
  • Maintain a positive working environment.
  • To be able to work as part of a multi-professional team.
  • Work to deadlines and prioritise work accordingly.
  • To have a good telephone manner
  • Advise and redirect enquiries to relevant staff/team.
  • Able to deal with several on-going tasks. 

Personal qualities

  • Ability to act professionally at all times.
  • Ability to maintain confidentiality.
  • Be able to work as part of a team.
  • Has good organisation skills and work with accuracy and self-motivated.
  • Use of initiative but understands and adheres to their own designated limits of authority.
  • The ability to deliver a quality service. 

Qualifications required

GCSE Maths & English grade A* to C (9-4) or equivalent qualifications. 

Future prospects

On successful completion of Apprenticeship, there will be the opportunity to apply for a permanent role.

Things to consider

The post holder will be required to work cross site at both City & Sandwell Hospitals but can use our free staff shuttle bus to travel.

About the employer

At Sandwell and West Birmingham Hospitals NHS Trust our vision is to become renound as the best integrated care organisation in the NHS. We are dedicated to improving the lives of local people, to maintaining an outstanding reputation for teaching and education, and to embedding innovation and research. We employ around 7,500 people and spend around £430m of public money, largely drawn from our local Clinical Commissioning Group. That Group and this Trust is responsible for the care of 530,000 local people from across North-West Birmingham and all the towns within Sandwell. The Trust includes Sandwell General Hospital, City Hospital, Rowley Regis Hospital, Leasowes Intermediate Care Centre and the Birmingham and Midland Eye Hospital. In 2019 SWBH NHS Trust will proudly open our band new hospital on Grove Lane in Smethwick, with many of our services merging into: The Midland Metropolitan Hospital.


Sandwell and West Birmingham Hospitals NHS Trust


City Hospital

Dudley Road


B18 7QH

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Training provider

On the job training provided in the workplace with 20% off the job training provided by Sandwell and West Birmingham Hospitals NHS Trust, Training Provider

  • Corporate Mandatory Training (H&S, Lifting and Handling, Infection Control, etc.)
  • Administration duties
  • Customer Service techniques
  • Use of ICT
  • QCF Diploma in Business Administration Level 2
  • Functional Skills up to Level 2

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Sandwell & West Birmingham Hospitals


Libby Marshall libby.marshal@nhs.net

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Closing date: 28 Sep 2017