Apprentice Customer Service Practitioner Kegmaster Ltd

Apprentice Customer Service Practitioner required for Kegmaster LTD, a leading beverage distributor in Birmingham. Excellent opportunity to earn, learn and gain a nationally recognised qualification in Customer Service Level 2.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday, 10am - 4pm

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    21 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001306769

  • Positions

    1 available

Gain valuable office experience in a very professional environment; the varied duties will include:

  • Dealing with telephone enquiries
  • Taking orders - face to face, over the phone
  • Scanning & Archiving documents
  • Using Microsoft Office
  • Any other related duties to support business requirements

Requirements and prospects

Desired skills

  • Good communication skills
  • Excellent telephone manner
  • Organisational skills

Personal qualities

  • Friendly
  • Outgoing
  • Confident

Qualifications required

  • Maths and English at GCSE or Functional Skills

Future prospects

Possible opportunity to progress onto an Advanced Apprenticeship/employment.

Things to consider

• Please do not contact this employer; you must be eligible for the qualification first with the training provider, Gordon Franks Training, who will conduct the first interview (apply online or see the ‘contact details’ section). Once successful, your details will then be forwarded to the employer, for you to be considered for this vacancy. • Please research the employer and Gordon Franks Training. • From April 1st 2017 the National Minimum Wage (NMW) for Apprentices is £3.50 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training.

About the employer

With over 20 years experience, Kegmaster offers a vast range of alcoholic and non alcoholic brands at low prices, offering a collection service and a same day or next day delivery service.

Employer

Kegmaster Ltd

Address

231a

Montgomery Street

Birmingham

B11 1DS

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Training provider

  • Customer Service Practitioner Level 2 qualification
  • Functional Skills qualifications in Maths/English/IT (additional support available if required)
  • Full training provided at employer site
  • Choice of online or paper-based portfolio
  • Regular Assessor Visits, Observations and Reviews
  • Witness Testimonies from Employer
  • Exams/Assessments/Workshops
  • Technical Certificate (industry knowledge)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

GORDON FRANKS TRAINING LIMITED

Applications for this apprenticeship are being processed by Gordon Franks

Contact

Shakera Rahman 0121 333 3001 Shakera@gordonfrankstraining.co.uk


Before you apply

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Closing date: 20 Oct 2017