Customer Service Apprentice Mymed Direct Limited

This vacancy is for a Customer Service Apprentice based in Blackburn, Lancashire. The successful applicant will have the opportunity to undertake valuable work experience whilst gaining on the job qualifications.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    TBC at the interview

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    07 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

The suitable applicant will:

  • Assist with customer operations - including providing excellent customer care to all patients.
  • Answering the telephone, scanning, photocopying, faxing, taking orders and managing medication stock.
  • Will be working in the Pharmacy helping the pharmacist and dispensers arranging the stock and checking the stock off.
  • Will be dealing with patients on the telephone and adding details onto the system.

Requirements and prospects

Desired skills

  • Be an excellent communicator at all levels, via telephone and face to face
  • Word processing skills
  • Good verbal communication and listening skills
  • Ability to follow instructions and organise yourself to complete tasks fully and on time
  • Literate with good written communication
  • Ability to check for accuracy and give attention to detail
  • Ability to answer, speak confidently and take messages on the phone
  • Knowledge of spread sheets, word processing and databases

Personal qualities

  • The ability to work as an individual as well as part of a team and be respectful to team members at all times
  • Be able to use their own initiative
  • A confident and positive attitude
  • Calm under pressure
  • Motivated
  • Organised

Qualifications required

  • Minimum of 3 GCSEs at Grade D or above including English or equivalent

Future prospects

There is potential for progression for the suitable candidate to become a permanent member of staff with further internal training for support.

Things to consider

** Please do not contact Company directly. ** Please note; we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply ASAP if you wish to be considered for this role.

About the employer

MYMED is a specialty pharmaceutical business incorporated in 2005 and located in the United Kingdom. Warehousing, distribution and pharmacy operations are handled at MYMED House in Blackburn, Lancashire.


Mymed Direct Limited


Mymed House 1st Floor

Johnston Street



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Training provider

  • BTEC Diploma in Customer Service.
  • Employer Rights and Responsibilities.
  • Functional Skills Mathematics and English.
  • Personal Learning and Thinking Skills.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Training 2000 Ltd

Employer's Application Instructions

Please can you apply online at quoting the reference number of the vacancy you are interested in. If you have already applied online please call 01254 546 59 and we can add the vacancy to your current application form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 02 Oct 2017