Technical Service Advisor - Business Administration Norcros Group (Holdings) Ltd

A very busy office based administration role, dealing with customers and the general public. Technical support mainly via telephone and email. Also dealing with our external sales team on technical matters

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Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday, 8.30am to 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    01 Nov 2017

  • Date posted

    07 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will undertake a range of duties withing a busy working office which will include:

  • Providing written and verbal advice to architects, fixers and the general public in all aspects of tiling.
  •  Preparing written NBS M40 specifications for architects, fixers and distributors in accordance with relevant British Standards.
  •  Writing detailed letters and reports based upon site visit reports and laboratory test results in relation to failures and product complaints, in accordance with ISO9001.
  •  Logging, updating and maintaining technical and product complaint spreadsheets and paperwork in accordance with ISO9001.
  •  Maintaining departmental KPI’s

Requirements and prospects

Desired skills

  • Basic science knowledge
  • Good computer skills

Personal qualities

  • good telephone manner
  • good customer service skills
  • able to converse with people at all levels ie general public, tile fixers, retailers, architects etc
  • excellent literacy skills - able to compose technical letters based upon site reports and laboratory results
  • ability to think and process information in a logical and orderly manner
  • able to work unsupervised
  • team player

Qualifications required

  • Maths and English GCSE at grade C or above or equivalent

Future prospects

Progression and development within the company

Things to consider

Full product training and report writing training will be given by a dedicated mentor

About the employer

Norcros Adhesives is a division of Norcros plc. It is a rapidly growing and well established manufacturer and supplier of branded adhesives, grouts, surface preparation and aftercare products for fixing ceramic and porcelain tiles, mosaics, natural stone and marble. Based in Stoke-on-Trent, the company serves the UK market, as well as exporting to Ireland, the USA and the Middle East.


Norcros Group (Holdings) Ltd


Harewood Street



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Training provider

You undertake training from the employer and Stoke College to gain a level 2 Certificate in Business Administration, and if required, you can achieve level 2 Functional Skills qualifications in Mathematics, English, and ICT.

The level 2 certificate in Business Administration will give you a foundation of knowledge and experience in the role, which you can then strengthen to progres

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Stoke-on-Trent College


Sue Whittaker

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Closing date: 18 Oct 2017