Customer Service Apprentice Sofas & Beyond

Assisting the team mainly dealing with customer service. There is also minor administration, ordering and stock handling involved

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40hrs per week. Will include weekends on a rota basis, 5 days per week. Store opening hours Mon-Sat 9 - 5.30 Sunday 10.30-4.

    Total hours per week: 40.00

  • Apprenticeship duration

    53 weeks

  • Possible start date

    02 Oct 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Duties include:

  • Dealing with customers offering top class service, finding the right product for their requirements & ultimately selling our products to them
  • Dealing with our suppliers and representing the company with any customer queries
  • Administration of orders
  • Handling deliveries
  • Filing Orders working with current systems & procedures
  • Learning about our unique products and how we are different from our competitors
  • Dealing with our booking system for deliveries and then booking deliveries in with our customers
  • Selling, measuring and planning carpet orders
  • Cleaning and making sure the front of house is always well presented
  • Being the first point of contact for any customer issues
  • Processing any finance documentation
  • Taking cash or card payments and completing appropriate paperwork

Requirements and prospects

Desired skills

Good Communication Skills

Personal qualities

Outgoing personality who is able to adapt to different situations

Qualifications required

good level of maths and English although Functional Skills are available in these areas should a Grade C or above not be achieved

Future prospects

Once the candidate has completed their apprenticeship there would be the potential for a Full Time Position

About the employer

We are a family run Furniture & Carpet Retailer with 2 stores one in Stratford Upon Avon the other in Coventry. We sell Sofas, Beds, Oak Furniture & Carpets to Stratford Upon Avon and surrounding areas. The family having been in the industry since 1975 offering a wealth of knowledge & expertise in our field.


Sofas & Beyond


Wharf Road


CV37 0AD

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Training provider

Level 2 Diploma in Customer Service 

Functional Skills English and maths should a Grade C or above or equivalent not be achieved 

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Stratford upon Avon College


Fiona Cameron 01789 266245

Before you apply

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Closing date: 01 Oct 2017