Howdens Business Developer Apprenticeship Howdens

To ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales. Ensure all customer queries are answered in a courteous, professional and knowledgeable manner

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday

    Total hours per week: 40.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    07 Nov 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Key Accountabilities & Responsibilities

  • To provide potential and existing customers with the highest level of serviceTo deal with enquiries from customers in a courteous, professional and knowledgeable way, effectively communicate the products and services offered by the company
  • To answer the telephone and develop relationships via the telephone enhance sales potentialTo generate customer leads and increase account base via telephone contact and mailing Depot promotional literature
  • To ensure that you maintain accurate records of whom you have contacted, so that progress can be measured and relationships developed.
  • You will need to understand whom you are going to call and why in advance of doing so. 

Industry & product knowledge:-

  • Actively reading internal publications on an on-going basis in order to update and enhance product knowledge.To participate as an effective and willing team member to achieve individual and team goals
  • To encourage and participate in effective account management, with the use and knowledge of the WEK reports.
  • To undertake the responsibility of banking as and when necessary, following the procedures in the Depot policies and procedures manual
  • To provide the Sales Representative and New Business Sales Representative with qualified leads and appointments
  • To liaise on a regular basis with the Sales Representative/New Business Sales Representative and Depot Manager to develop the trade account base
  • To ensure a safe and comfortable environment is maintained for customers and employees within the store. 
  • Ensure 100 % compliance with Health & Safety Regulations and expectationsTo assist with any other reasonable request in order to fulfil the requirements of the business and smooth operation of the depot

This is not intended to be an exhaustive list of responsibilities, but outlines the salient points of the role.

Requirements and prospects

Desired skills

  • Ability to effectively communicate with colleagues at all levels including Managers .
  • Ability to effectively communicate with customers and suppliers.
  • Ability to prioritise own workload.
  • Ability to meet tight deadlines.
  • Ability to work on own initiative

Personal qualities

  • Pleasant, friendly manner in order to clearly articulate Howdens Joinery products to the public. 
  • Organised and committed approach, with positive attitude to work.

Qualifications required

No formal qualifications required just a genuine interest in the area and a passion to succeed.

Future prospects

Excellent career prospects for the right person to progress within the company

Things to consider

Weekend work not included whilst on the apprenticeship scheme. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Howdens Joinery offers a range of kitchen, bathroom cabinet and joinery products designed to meet the needs of modern living: complete with a full range of accessories, worktops, sinks, taps and a range of Lamona appliances exclusive to Howdens.Howdens are a trade only business and have over 40 inspirational kitchens and designs to choose from, available from over 650 depots nationwide. Howdens range is the UK's largest from local stock and because they are local, trade professionals can collect what they need exactly when they need it to create their customers dream kitchen.





Bramall Lane


S2 4RD

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Training provider

  • This is a work based apprenticeship
  • Regular visits from an assessor
  • Level 2 in Customer Services
  • Functional Skills if required.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by The Real Apprenticeship Company

Before you apply

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Closing date: 28 Sep 2017