Customer Service/Lettings Apprentice LIVEHERE LIMITED

This is a fantastic opportunity for an apprentice looking to start their career off in an expanding dynamic and fast paced property letting agent based in Newcastle. The role will allow that person to develop in a predominately administration based role working alongside the property management team.

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Working Tuesday to Saturday with Sunday and Monday off. Hours 9am to 5pm (Saturdays 8.30am to 4pm)

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    03 Oct 2017

  • Date posted

    06 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Office based, supporting the property management / maintenance team.
  • Dealing with tenants, contractors and landlords both on the phone, via email and text.
  • Logging all communications with landlords and tenants on the property portal.
  • Generating maintenance job sheets from the property portal and instructing the relevant contractors.
  • Responsible for checking all property keys in and out to contractors and staff. Carrying out regular full key audits and chasing missing keys.
  • Uploading documents onto the property portal.
  • Generating appropriate inspection and inventory reports. 
  • Liaising with the council and utility suppliers via email and phone re tenant details. 
  • Help the sales team book in their viewing diary for the following day.
  • Assisting with property inspections, both routine and check in and check out inspections
  • Working alongside the team to offer support as required, with impeccable customer service standards. 

Requirements and prospects

Desired skills

  • Attention to essential.
  • You need to be polite, confident and calm on the phone, and have the ability to think quickly when dealing with a range of landlords and tenants.
  • You will have the ability to be organised and follow a timetable, but at the same be flexible and jump to and from other urgent tasks that may come into the office.
  • You will have a can do attitude, be enthusiastic work under pressure and want to work as part of a team.
  • Keen to learn and progress within the company is an advantage

Personal qualities

  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft, Excel packages & Social Media Platforms
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative
  • Ambitious individual, who is driven to achieve successful results

Qualifications required

  • A-C GCSE grades (or equivelant) are desirable but not essential 

Future prospects

Progression within the company

Things to consider

Can you get to and from the location on time on a daily basis? The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Our team has over 30 years’ specialist experience of student lettings, professional lettings and property management in the North East. We’ve built a reputation for being bold and innovative. While we have a solid grounding in the business – valuations, trends analysis, tenant assessments, landlord and tenant law – we’re constantly looking for ways to make processes simpler and more effective. And we have enviable local knowledge most of our team are North East born and bred.




132 140

New Bridge Street

Newcastle Upon Tyne


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Training provider

  • Customer Service Practitioner L2 Qualifcation 
  • In house training to be provided by the employer 
  • Functional skills in maths English and ICT to be provided by the training provider

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


Sharon Lynn

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Closing date: 02 Oct 2017