Customer Service Apprentice Sprinkles Gelato

An exciting opportunity to work at Sprinkles Gelato Reading, who were voted Readings best new restaurant in 2016. You will work in a busy desert parlour so we are looking for colleagues with warm welcoming personalities who are able to give excellent customer service to our guest.

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Closing date: 12 Oct 2017

Apprenticeship summary

  • Weekly wage

    £162.00 - £282.00

  • Working week

    Flexible working pattern, 40 hours per week (including weekends).

    Total hours per week: 40.00

  • Apprenticeship duration

    1 years

  • Possible start date

    18 Oct 2017

  • Date posted

    05 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Customer service roles are an integral part of our business, your daily tasks will change depending on the requirement of the business. Your role will always involve looking after the customers and helping Sprinkles Gelato to run as smoothly as possible. Your main role and duties will include the following:

  • Customer Service
  • Assisting the team by performing the tasks with them
  • Adhering to Sprinkles Health and Safety polices and practise.
  • Maintaining Hygiene to the required standard
  • Training
  • Uniform
  • Handling complaints (from both staff and customers)
  • Reporting to senior management

Requirements and prospects

Desired skills

Preferable to have some previous catering/ customer service experience but not essential

Personal qualities

Good people skills, be willing and able to learn, have a proactive attitude, ability to work alone and within a team. 

Qualifications required

GCSE English – Grade C (or equivalent)

Future prospects

Successful candidates have prospects of promotion from Customer Service Assistant to Customer Service Supervisor to Assistant Manager.

Things to consider

From the 1st April 2017 a National Minimum Wage (NMW) for apprentices has been introduced for young people aged 16-18 and those aged over 19 in the first year of their Apprenticeship. The new rate is £3.50 per hour. The new NMW applies to time working plus time spent training as this is also part of the Apprenticeship. Anyone not covered by the age category above will be entitled to the NMW appropriate to their age.

About the employer

Sprinkles Gelato is a family owned business that opened its first store in Portswood, Southampton in September 2012 and since then has grown to over 15 stores. Sprinkles brings the most authentic Italian gelato practices to the UK market with their own qualities. One of the most important aspects of the Sprinkles gelato is it is made fresh at the state of the art production unit in Southampton, which houses the most up-to-date gelato production facillity. The majority of the ingredients are brought directly from Italy. With a focus on making quality, delicious Gelato and offering customers real choice, the Sprinkles Gelato has built up a vast and loyal customer base and one which is growing increasingly in line with expansion.


Sprinkles Gelato


120 London Road



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Training provider

  • Level 2 Diploma in customer service
  • Functional skills 
  • Personal learning and thinking skills
  • Employemnts rights and responsibilites 

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Reading College


Jenny Hyam 07717 315 815

Before you apply

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Closing date: 12 Oct 2017