Customer Service Apprenticeship WESTSTAR HOLIDAYS LIMITED

If you are a people person, this Customer Service Apprenticeship at Parkdean Resorts could be perfect for you. You’ll earn a wage and work towards a qualification that can open the door to almost any industry.

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Closing date: 03 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    5 out of 7 days on rota basis working 37.5 HPW

    Total hours per week: 37.50

  • Apprenticeship duration

    52 weeks

  • Possible start date

    13 Nov 2017

  • Date posted

    04 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Parkdean Resorts are delighted to be recruiting a Customer Service Apprentice for our Hayling Island Holiday Park, based in Hampshire.
Reporting to the Administration Manager, you will support the Administration & Holiday Sales Teams by:

  • Supporting the Holiday Sales (Reception) Team in checking in guest in a warm and welcoming fashion.
  • Dealing with any guest queries or complaints that arise during their stay.
  • Preparing welcome packs for all guests prior to arrival, providing information on the local area when requested.
  • Supporting the Admin Manager with routing admin task, such as updating spreadsheets, filing, banking etc.

Requirements and prospects

Desired skills

  • You will need good communication skills, and good computer abilities with the ability to work in a team environment.
  • It is useful for you to have knowledge of MS Office including Excel and Word.

Personal qualities

  • Have a passion to work in an Admin or Customer Service role.
  • Be flexible to work weekends and some evenings.
  • Have an understanding of Parkdean Resorts.
  • Have good IT skills, with knowledge of Microsoft Word and Excel packages.

Qualifications required

  • GCSE English and Maths at grade C plus (or equivalent) is preferred but not essential.

Future prospects

When you have successfully completed your Apprenticeship you may be given the opportunity to continue in your role or progress onto an alternative support role within the company where you will receive full training and support.

Things to consider

Before you make your application, please ensure that you are able to reliably travel to and from work on a daily basis. Please check bus times/travel arrangements. Please do not contact the employer directly - for any queries regarding this vacancy, please contact

About the employer

Parkdean Resorts was formed in November 2015 through the merger of Parkdean Holidays and Park Resorts. Parkdean Resorts own and operate 73 holiday parks across the UK, selling over 500,000 holidays and short breaks. The business currently operates under two brands ‘Parkdean’ and ‘Park Resorts’. Parkdean Holidays was founded in November 1999 and is an award winning UK focused holiday park operator with 24 parks: fifteen in the South West of England, six in Scotland and two in South Wales and one in Norfolk. Park Resorts were established in May 2001 and have 48 parks including parks in Scotland, the North East, the North West, Lake District, East Anglia & Lincolnshire, Kent, Devon, Sussex and the Isle of Wight. The merger creates a truly national holiday park operator offering a range of accommodation to suit everyone from Scotland to the South Coast and Isle of Wight, or Norfolk to Cornwall, with over 36,000 pitches with caravan and lodge holiday homes, touring caravans, motorhomes and camping.




Manor Road

Hayling Island

PO11 0QS

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Training provider

Customer Service Level 2 – 12 MONTHS

  • BTEC Level 2 Diploma in Customer Service (QCF)
  • Level 1 Functional Skills in Mathematics and English
  • Employment Rights and Responsibilities Workbook
  • (Work based learning)

Apprenticeship framework

Customer Service

Training provider

learndirect Apprenticeships Limited

Applications for this apprenticeship are being processed by learndirect Apprenticeships Limited


Ellie Walkden

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Closing date: 03 Nov 2017