Level 2 Animal Care Apprentice/ Animal Welfare Assistant Blue Cross

To admit, care for and rehome unwanted and abandoned cats, dogs and other small animals, to advise potential new owners and the general public in the care and welfare of their animals. To work as part of a team delivering a first class customer service, answering queries and matching and rehoming animals effectively.

Sign in to apply

Closing date: 25 Sep 2017

Apprenticeship summary

  • Wage

    Competitive salary

  • Working week

    Standard hours are 42 hours per week, 5 days (alternate weekends). Due, however, to the nature of the work of Blue Cross, and this post, it will be necessary to exceed these hours when the work load demands.

    Total hours per week: 42.00

    (the hours are based on the candidate being over 18)

  • Apprenticeship duration

    14 months

  • Possible start date

    02 Oct 2017

  • Date posted

    04 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Key accountabilities:

  • To admit, care for and rehome unwanted and abandoned cats and dogs
  • Day to day care of cats and dogs, to include cleaning of accommodation, grooming, feeding, exercise and administration of medication
  • In accordance with Blue Cross procedures, conduct pet assessments at the centre and in the home adhering to Blue Cross behaviour modification and training programmes
  • Maintain accurate paper and electronic records to include admission, adoption, behaviour, financial and veterinary information

Other duties and responsibilities:

  • Work as directed by the centre manager/animal welfare supervisors
  • Ensure the highest standards of customer care are delivered to all centre visitors and contacts by presenting a professional and friendly approach both face to face and on the telephone
  • Deliver first class, professional customer service to all stakeholders, using a range of communication methods
  • Assist customers to select pets appropriate to their circumstances by providing accurate and relevant information and advice
  • In accordance with Blue Cross procedures, ensure pets available for rehoming are positively promoted to encourage rehoming
  • Support and assist centre volunteers
  • To assist with centre fund raising, publicity and education events and activities
  • Work to centre protocols to maintain high standards of presentation throughout the centre
  • To assess and resolve enquires, requests and complaints to ensure customer enquiries are resolved at first point of contact unless specialist knowledge or further investigation is required
  • Provide a comprehensive information service to the public, advising on services available from, and the policies and procedures of Blue Cross
  • Maximise rehoming opportunities by assisting customers to select pets appropriate to their circumstances by providing accurate and relevant information and advice

Requirements and prospects

Desired skills

The person:

  • They will demonstrate the flexibility and empathy required when working with animals and a confident, professional and courteous approach to members of the public
  • They will show a commitment to the aims of Blue Cross and possess a willingness and ability to learn and follow instructions
  • They must be able to prioritise tasks and demands whilst at all times maintaining a professional, polite and patient approach to visitors and telephone callers
  • In the interest of Health & Safety and to perform a physically active job, people are required to maintain a suitable level of fitness to enable them to perform their job effectively 

Personal qualities

  • The successful candidate will have a cheerful, confident and friendly approach, with the ability to work on their own or as part of a team
  • They will be good humoured and enjoy working in a close knit team
  • A uniform is provided and must be worn during working hours

Qualifications required

  • Math and  English GCSE A-C or equivalent

Future prospects

If successful, this role can progress into our rehoming Animal Welfare Assistant.

Things to consider

mportant Other Information Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fully-funded by Government. Training for Apprenticeships for those over this age is part funded, with employers expected to make a part or full contribution. From April 1st 2017 the National Minimum Wage (NMW) for Apprentices is £3.50 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the National Minimum Wage appropriate to their age applies. The wage for Apprentices applies to both time spent on the job plus time spent training. KEITS Training Services Ltd reserves the right to close the vacancy earlier than the listed closing date should the need arise.

About the employer

At Blue Cross, we know pets change lives; that’s why our charity cares for thousands of sick, injured and abandoned pets every month. And until we find them the perfect home they’re part of our Blue Cross family.


Blue Cross



Wildmoor Lane



B61 0RJ

You must have JavaScript enabled to view a map of the location

Training provider

  • You will work towards you Intermediate Apprentice in Animal Care through on and off the job training and work place assessment visits
  • You will receive training in all aspects of your job role and be supported by your assessor

Apprenticeship framework

Animal Care

Training provider


Applications for this apprenticeship are being processed by KEITS Training Services Ltd


Rosalind South 07833051434 rosalind.south@keits.co.uk

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 25 Sep 2017