Customer Service Apprenticeship 999 Medical & Diagnostic Centre

As a Customer Service Apprentice you will require good communication skills, and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Shifts to be confirmed

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304513

  • Positions

    1 available

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

You will:

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Commercial skills
  • Good IT skills
  • Good communication and listening skills
  • Be organised and able to pre-plan
  • You need to be able to use your initiative in supporting the therapists and ensuring the clients have the best experience
  • You need to be very presentable with attention to detail
  • You need to be able to multi-task and remain calm under pressure.

Personal qualities

  • Confident
  • Approachable
  • Friendly
  • Calm
  • Patient
  • Able to delegate and improvise.

Qualifications required

A*-C GCSEs (or equivalent) in English, Mathematics and ICT.

Future prospects

Permanent employment upon completion.

Things to consider

From 1st of April 2017 the National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 or over in the first year of their Apprenticeship. Those between the ages of 19-24 who are in their second year (or third year) need to be paid the National Minimum Wage for their age bracket. In April 2016 the new National Living Wage was implemented and therefore if you are over the age of 25 and in your second or third year of an Apprenticeship you will be entitled to be paid the National Living Wage. Please see below for further information: https://www.livingwage.gov.uk/?gclid=CMOGwaHa3coCFQ2eGwodbwUDgw

About the employer

999 Medical & Diagnostic Centre allows patients to access “one stop shop” medical services via a unique partnership of local clinicians working alongside specialist providers of medical support services. The clinical specialities offered range from Cardiology to Orthopaedics, Women’s Health and Sports Medicine. 999 Medical & Diagnostic Centre create a unique and coordinated clinical practice for the benefit of patients.

Employer

999 Medical & Diagnostic Centre

Address

999

Finchley Road

London

NW11 7HB

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Training provider

BTEC NVQ Diploma in Customer Service Level 2.

Apprenticeship framework

Customer Service

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson O Osei 02074070015 Edward@manleysummers.com


Before you apply

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Closing date: 31 Oct 2017