Apprentice Help Desk Advisor NPE MAINTENANCE LTD

The role involves engaging with customers and contractors, assisting delivery, maintenance and implementation of contractors to allocated job records and aid the building of reports on contractor and customer portfolios.

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Closing date: 13 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    You will work 37.5 hours per week – to be discussed and agreed at interview

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Key Responsibilities:

  • Answering incoming calls
  • Making outbound calls as required
  • Regularly checking and dealing with queries and call logs to all shared mailboxes
  • Creating and updating notes and jobs on in-house database
  • Compile and add contractor detail to the in-house database
  • Book appointments for contractors
  • Arrange return visits for contractors for uncompleted jobs or to fit/complete additional works
  • Reviewing jobs and convert to quotes and/or vice versa
  • Calculate margins based on budget provision
  • Track and chase progression of jobs with contractors/customers

Requirements and prospects

Desired skills

Essential skills required:

  • Excellent Customer service skills both oral and written
  • IT Literate to a high level
  • Experience of using CRM or ERP systems
  • Team working
  • Initiative
  • Problem solving

Desirable skills required:

  • Previous Helpdesk or Service Desk experience
  • Ideally 1st line support experience
  • Knowledge of the maintenance industry would be an advantage

Personal qualities

  • Confident
  • Willingness to learn and progress

Qualifications required

No formal qualficiations are essential but it is improtant to have a high level of understanding of IT , as well as a good standard of English and Maths 

Future prospects

For the successful candidate ongoing progression and employment is possible.

About the employer

Our property maintenance service includes the general maintenance of domestic and commercial properties. With our database of contractors it allows us to provide a fully comprehensive reactive service throughout the United Kingdom. Carrying out all maintenance and repairs from adjustments and decorating to full refurbishments. See below for just some of the areas we cover.




Green Lea Mills

Cross Green Road



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Training provider

During this Apprenticeship you will complete either:

Diploma in Business and Administration (QCF) Level 2


Diploma in Business and Administration (QCF) Level 3

Apprenticeship framework

IT Application Specialist

Training provider


Applications for this apprenticeship are being processed by Eden Training Solutions Limited


Sallyly Baldwin 01709889868

Before you apply

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Closing date: 13 Oct 2017