Customer Service Apprentice Elms Medical Centre

Elms Medical centre is looking for the right candidate to help support the team with customer service at the front reception. You will be dealing with customers/patients who come into the practice and help support with enquires.

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Closing date: 30 Oct 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hours Monday to Friday

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304456

  • Positions

    1 available

  • Communicate using customer service language
  • The vacancy will close as soon as it fills.
  • Follow rules to deliver customer service.
  • Maintain a positive and customer friendly attitude.
  • Adapt your behaviour to give a good customer experience.
  • Give customers a positive impression of yourself and your organisation.
  • Promote additional products and services.
  • Go the extra mile for the customers.
  • Deal with customers face to face and on the phone.
  • Use customer service as a competitive tool.
  • Deal with customers electronically.
  • Days off in week due to 7 days per week role.
  • Make telephone calls both marketing and also to customers.
  • Organise and promotion of additional service within the hotel.

Requirements and prospects

Desired skills

  • Delivery of reliable customer service.
  • Recognise diversity when delivering customer service.
  • Deal with customers using bespoke software.
  • Maintain customer service within the lodge as well as working out of the lodge.
  • Improve customer relationship.
  • Recognise and deal with customer service.
  • Monitor and solve customer service.

Personal qualities

  • Organised.
  • Work as a professional with a diplomatic approach.
  • Friendly.
  • Great telephone manner.
  • Organised.
  • Monitor and solve problems.
  • Responsible.
  • Process customer service to difficult customers.

Qualifications required

  • 5 GCSE A-C or equivalent desirable but not essential.

Future prospects

Progression onto your Level 3 in Customer Service, and if you are the successful candidate increase in hours and also a possibility of full time role.

Things to consider

Are you willing to work late nights?

About the employer

The Elms Medical Practice ,based in the heart of Liverpool 8 they pride themselves on the service they give to customers. They are a large practice who help patients with all medical issues and problems. You will need to be understanding of peoples needs

Employer

Elms Medical Centre

Address

3

The Elms

Liverpool

L8 3SS

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Training provider

  • Level 2 in customer service inclusive of functional skills which will be delivered to you by Interserve learning and employment, and it will be delivered in the work place - work based learning.

INTERSERVE LEARNING AND EMPLOYMENT WILL CONTACT YOU IN THE FIRST INSTANCE

Apprenticeship framework

Customer Service

Training provider

ESG (SKILLS) LIMITED

Applications for this apprenticeship are being processed by Interserve Learning & Employment

Contact

Jules Westbrook jules.westbrook@interserve.com


Before you apply

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Closing date: 30 Oct 2017