Apprentice Medical Receptionist Whitemoor Medical Centre

Whitemoor Medical Centre are looking for a proactive and confident communicator to join their busy reception team. You will be an energetic and professional person who is looking to start a career within business and administration.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Days and Shifts TBC

    Total hours per week: 30.00

  • Apprenticeship duration

    15 months

  • Possible start date

    02 Oct 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

As an Apprentice Medical Receptionist you will be allocated tasks and duties which will gradually increase throughout the apprenticeship.

  • You will have a mature and professional attitude with the ability to communicate with members of the public.
  • Opening and preparing of premises punctually in the morning & strict adherence to closing procedures before leaving in the evening. 
  • Receiving and directing patients to surgeries. 
  • Answering telephone/taking and recording messages. 
  • Keeping appointment system up-to-date/operating appointment system as directed. 
  • Filing and extracting of medical records, patient letters & results. 
  • Completing various forms for treatment of patients. 
  • Arranging repeat prescriptions using computerised system. Ensuring patient details are current (Name, address, etc). 
  • Issuing receipts for payments given. 
  • Chaperoning patients with GPs as and when necessary. 
  • Keeping Day books, Visiting Books and Practice Diary up to date. Communicate effectively with other team members.
  • Communicate effectively with patients and carers.
  • Recognise people’s needs for alternative methods of communication and respond accordingly.
  • Input of data onto computer.
  • Preparation of surgeries for GPs.
  • Ordering NHS Stationery items.
  • Setting / un-setting telephone system – DMS times.
  • To ensure complaints are dealt with according to the Practice Protocol.
  • Any other reasonable request from GPs or Superiors.

Requirements and prospects

Desired skills

  • Exemplary telephone manner.
  • Smart and professional appearance. 
  • Confident with a calm and mature attitude.
  • Basic keyboard & computer skills.
  • Ability to work unsupervised. 
  • Tact and diplomacy.
  • Knowledge of confidentiality. 
  • Message taking. 
  • Accuracy and ability to pay attention to details.
  • Organisational skills.
  • Reliable timekeeper. 
  • Knowledge, awareness of Equal Opportunities.
  • Previous Customer Service Experience is highly desirable.

Personal qualities

  • Calm and confident.
  • A mature and friendly attitude.
  • Flexible.
  • Confident.
  • Proactive and positive attitude.

Qualifications required

  • GCSE or equivalent in Maths, English and ICT to a good level.

Future prospects

There maybe an opportunity for future progression within Whitemoore Medical Centre, this will be reviewed towards the end of the apprenticeship.

Things to consider

You will be dealing with the general public on a regular basis face to face and via telephone. You will be expected to provide a professional and mature attitude when dealing with patients at all times.

About the employer

Whitemoor Medical Centre is one of two GP surgeries in the market town of Belper located in Derbyshire. The practice was originally set up in a small stone building in Green Lane in the centre of Belper town. The practice relocated to the new premises on Whitemoor Lane in 2008. We are fortunate to be located in a modern, spacious and purpose built building with ample free parking facilities. Our practice area Belper is a small, attractive market town, situated in the Derwent Valley, Derbyshire, 8 miles north of Derby. It is part of the Derwent Valley Mills World Heritage Site, hosting the traditional mill and beautiful River Gardens in the centre of town. We are also just a stone's throw away from the renowned Derbyshire Peak District.


Whitemoor Medical Centre


Whitemoor Medical Centre

Whitemoor Lane


DE56 0JB

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Training provider

  • NVQ Business and Administration Level 2,
  • Functional in Maths, English and ICT.

Apprenticeship framework

Business and Administration

Training provider

DBC Training

Applications for this apprenticeship are being processed by DBC Training


Priya Shanker 01332 295588

Before you apply

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Closing date: 28 Sep 2017