Customer Service Apprenticeship Balham Leisure Centre

Candidates will require good communication skills and have the ability to deliver excellent customer service to clients at all times. This will be a demanding and challenging job but also a fun and exciting one which could lead to a rewarding career.

Sign in to apply

Closing date: 31 Oct 2017

Apprenticeship summary

  • Weekly wage

    £126.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    36 hours, days and shifts to be arranged

    Total hours per week: 36.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Nov 2017

  • Date posted

    01 Sep 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001304258

  • Positions

    1 available

 

Being a customer service Assistant requires having the knowledge of how to deal with customers in a professional and well-mannered conduct. It requires knowing what to do when certain situations occur e.g. dissatisfied customers. The successful candidate will be working with in an organisation/ business delivering an immaculate service to the users of their service.

  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.
  • Handle and resolve customer complaints.
  • Manage administration.
  • To have a good understanding of the Client’s market place and industry.
  • To be aware of and deliver excellence in quality, service and opportunity.
  • Data input, data extraction, photocopying, faxing, filing and typing duties as directed
  • To meet and greet visitors as required.
  • Throughout the training period the post holder will be expected to complete all educational and training as required.

Requirements and prospects

Desired skills

  • Commercial skills
  • Good IT skills
  • Good communication and listening skills
  • Be organised and able to pre-plan
  • You need to be able to use your initiative in supporting the therapists and ensuring the clients have the best experience
  • You need to be very presentable with attention to detail
  • You need to be able to multi-task and remain calm under pressure

Personal qualities

  • A driven and motivated individual with a positive 'can-do' attitude
  • Attention to detail and high standards of work ethic to aid a high performance culture
  • Committed
  • Goal driven and in general a hard worker

Qualifications required

GCSEs in Maths, English and ICT (A*- C) or equivalent qualifications

Future prospects

Permanent job offer upon completion and further training with the view of career development

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.40 per hour from 1st October 2016. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Balham Leisure Centre provides a range of activities and customer service is at the heart of what we do to ensure you have a fantastic experience every time you visit.

Employer

Balham Leisure Centre

Address

Elmfield Road

Balham

SW17 8AN

You must have JavaScript enabled to view a map of the location


Training provider

  • NVQ Level 2 in Customer Service
  • Level 2 Technical Certificate
  • Functional Skills if required
  • Employment Rights & Responsibilities (ERR)
  • Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Applications for this apprenticeship are being processed by Manley Summers Training Recruitment Services

Contact

Edward Wright Nelson Owusu Osei 02074070015 edward@manleysummers.com


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 31 Oct 2017