Service Desk Analyst Apprentice Natures Way Foods Ltd

A fantastic opportunity for someone wishing to kick start their IT Career and progress with a dynamic company where staff have described it as “A brilliant place to work”.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Nov 2017

Apprenticeship summary

  • Weekly wage

    £365.00

  • Working week

    Monday-Friday

    Total hours per week: 40.00

  • Apprenticeship duration

    18 months

  • Possible start date

    23 Nov 2017

  • Date posted

    31 Aug 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number

    VAC001303974

  • Positions

    1 available

A fantastic opportunity for someone wishing to develop their IT Career and progress within a dynamic company where staff have described it as “A brilliant place to work”

Who you’ll work for:

The employer, a leading manufacturer of fresh convenient food began in 1994 and have grown by expanding their customer base and moving into new fresh convenient categories and product areas. They employ more than 900 people and operate three manufacturing units capable of producing over 190m units and handling over 41,000 tonnes of finished product. Due to continued growth, they are looking to employ a Service Desk Analyst Apprentice.

The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Analyst is to provide IT support ranging from first line support through to more complex issues.  The Analyst is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The Service Desk Team work in a dynamic, fast paced environment which provides support over the phone email and in person.

As a Service Desk Analyst Apprentice, your job includes:

  • Providing effective IT support to the business
  • Diagnosing and solving hardware/software faults
  • Analysing call logs to spot trends and underlying issues.
  • Act as a single point of contact for incidents and service requests
  • Configuration, Deployment and Maintenance of IT equipment (mobile phones, laptops, desktops, cabling, office and factory printers etc.)
  • Publish and update Service Desk documentation and processes
  • Contractor Management of 3rd parties and associated health and safety
  • Active Directory administration. Creating user accounts, reset passwords, create groups etc.
  • Provide basic ‘in house’ support and training for MS Office Suite; including New Starter IT familiarisation
  • Administration of Unified Communications (MS Lync)
  • Troubleshoot network issues
  • Deliver the highest levels of customer satisfaction within agreed SLA’s and ensuring all other targets are met.
  • To maintain a high degree of customer service for all support queries and adhere to service management principles (ITIL)
  • To accurately record, update and document requests using the IT service desk system
  • Ownership of support tickets through to closure
  • Ensuring IT stock is well maintained

Requirements and prospects

Desired skills

  • Basic Networking (includes switches, routers, firewalls, wireless access points)
  • Virtualization technologies
  • Windows OS platform 7/10
  • MS Exchange 2010 Administration
  • MS Server 2008r2 onwards
  • Window Server 2008 Active Directory

You might also have (but don’t need):

  • ITILv3
  • Demonstrable experience of supporting IT Infrastructure
  • Citrix Xenapp 6.5
  • Backup Exec 2012
  • Familiarity with MS Software Centre products (SCSM/SCCM/SCOM)

Personal qualities

  • Basic Networking (includes switches, routers, firewalls, wireless access points)
  • Virtualization technologies
  • Windows OS platform 7/10
  • MS Exchange 2010 Administration
  • MS Server 2008r2 onwards
  • Window Server 2008 Active Directory

You might also have (but don’t need):

  • ITILv3
  • Demonstrable experience of supporting IT Infrastructure
  • Citrix Xenapp 6.5
  • Backup Exec 2012
  • Familiarity with MS Software Centre products (SCSM/SCCM/SCOM)

Qualifications required

You’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and either IT or Science.

Future prospects

By working hard and demonstrating your ability, drive and commitment throughout your 16 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

About the employer

Here at Natures Way, we love food! It all started in 1994 with bagged salad and now we are a leading and award winning manufacturer of fresh convenient 'food to go' such as prepared salad and fruit, dressed salads, coleslaw and potato salad to name just a few, supplying to some of the UKs largest household name supermarkets and restaurants. Operating from four sites on the scenic south coast, Natures Way Foods (NWF) is now one of the largest employers in the area. We're immensely proud to employ a diverse team of nearly 1200 talented, committed and high performing people, valuing their individual strengths, talents, industry knowledge and experience.

Employer

Natures Way Foods Ltd

Address

Park Farm

Chichester Road

Chichester

PO20 9HP

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Training provider

Firebrand offers a unique Level 4 IT Apprenticeship scheme. We provide the fastest award-winning industry training with on-going support - all with the ultimate goal of securing a long-term IT career. 

During your 16 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve training with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. When you complete your programme, you'll have enough industry-recognised qualifications for a great career in IT. You'll be registered by the British Computer Society (BCS) to the Register of IT Technicians, confirming SFIA level 3 professional competence.

Apprenticeship standard

Digital Industries > Network Engineer

Training provider

FIREBRAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Firebrand Training Ips Ltd

Contact

Firebrand Apprenticeships 08000816022 apprentice@firebrandtraining.com


Employer's Application Instructions

STEP 1: Complete our online application STEP 2: Once the online application form is complete, your details will automatically be registered with Firebrand STEP 3: If your long-term motivations, passion, experience and ability fit the job requirements, we will contact you in order to organise an initial conversation with a Firebrand representative - We understand how scary the interview process can be and will provide support, advice and guidance to you as possible. We also ensure all the employers we work with fully understand that an apprenticeship is and what level of experience and confidence to expect.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 22 Nov 2017