DAF Customer Service Advisor Apprentice Imperial Commercials

Working in a local garage, you will train in a number of areas including improving customer relations, monitoring and dealing with customer problems as well as being fully taught in the relevant areas of law, regulation and fundamental vehicle knowledge.

Sign in to apply

Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    5 days including some saturdays (40 Hours)

    Total hours per week: 40.00

  • Apprenticeship duration

    2 years

  • Possible start date

    01 Oct 2017

  • Date posted

    31 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001303875

  • Positions

    1 available

The Service Advisor Apprentice will be the front-line support for the service department. An Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations. Apprentices will deal with customers both face to face and by telephone to process and solve customer service complaints and then consequently look to promote continuous improvement in customer service.


Requirements and prospects

Desired skills

  • No Skills required as full training will be provided.

Personal qualities

  • A keen interest in the car industry with good communication and IT skills.

Qualifications required

  • Minimum of 3 GCSE’s (A-C preferable) or equivalent.

Future prospects

A full time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless. By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in. 

About the employer

Quality in every detail: that’s what makes the difference between a DAF and every other truck. From the steel front bumper to the virtually unbreakable Lexan headlamp covers, and the stylish cab interior to the durable driveline, a DAF truck is built to perform. And it’s built by people who have a passion for trucks.

Employer

Imperial Commercials

Address

2

Padge Road

Nottingham

NG9 2JR

You must have JavaScript enabled to view a map of the location


Training provider

Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that Apprentices are both enjoying and succeeding in their course. An Apprentice’s training includes:

  • Industry recognised framework qualification.
  • Functional Skills (ICT, English and Maths).
  • NVQ Level 2.
  • Vocational related qualification (technical certificate).

Apprenticeship framework

Customer Service

Training provider

SKILLNET LIMITED

Applications for this apprenticeship are being processed by Skillnet

Contact

Leanne Sanneh


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 30 Sep 2017