Personal Insurance Advisor Apprentice ACADEMY INSURANCE SERVICES LIMITED

Do you have a keen interest in working within a highly established insurance company? Are you a highly confident and driven individual? If so, Key Training have the perfect vacancy for you!

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage

    £175.00

  • Working week

    Monday-Friday, 9am-5.30pm (1 hour lunch break), shifts TBC.

    Total hours per week: 37.50

  • Apprenticeship duration

    24 months

  • Possible start date

    27 Sep 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001303223

  • Positions

    1 available

Academy Insurance is a privately-owned insurance broker and they are very proud of their independence. They don't have institutional investors to please, which means they can concentrate on their customers. And they have quite a few. Annually they look after the insurance needs of over 60,000 customers, across their branch network, providing protection for all the things they hold dear.

Our client is looking for an outgoing and motivated individual with great communication skills to join their experienced team. Our client has promised that the successful candidate will be supported by the senior office members who each have a wealth of experience to back them up.

Roles and responsibilities:

  • Dealing with incoming post as directed on the day of receipt
  • To learn how to deal with outgoing post and to take responsibility for ensuring that general diary lists are kept up-to-date.
  • To organise and keep your own work area tidy.
  • To answer telephone calls within three rings and to deal with client queries / requests politely and efficiently within your capabilities. Seek assistance from, or refer client to, branch manager or assistant branch manager where necessary.
  • To deal with customer queries/requests at the counter, as above.
  • To invite renewals as directed ensuring that clients are notified of their renewals in accordance with FSA rules, as outlined in the staff handbook.
  • To actively improve the sales results of the branch by improving personal selling skills and customer care skills.
  • To actively improve customer care and cross-selling by telephoning clients at times agreed by the branch manager, notably a few weeks after sending out policy documents.
  • To actively improve cross-selling by ‘listening’ for opportunities, e.g. a customer advising a change of address on a motor policy may need household insurance or a client requesting a green card may need travel insurance.
  • All other general admin duties.

This is a fantastic opportunity to further your admin skills and learn from a highly-experienced team. You will also be working towards a widely-recognised level 2 Qualification in Customer Service with the potential opportunity to progress onto the Level 3 Qualification after successful completion of the Level 2.

If you find this vacancy appealing and think that you tick all the boxes then please don’t hesitate to apply!


Requirements and prospects

Desired skills

  • Strong telephone manner 
  • Great communication skills 
  • Excellent attention to detail

Personal qualities

  • Confident 
  • Driven 
  • Outgoing

Qualifications required

  • GCSE grade A*-C in Maths and English (desired but not essential)

Future prospects

Permanent role available for correct individual.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Academy Insurance is a privately owned insurance broker and they are very proud of their independence. They don't have institutional investors to please, which means they can concentrate on their customers. And, they have quite a few. Annually they look after the insurance needs of over 60,000 customers, across their branch network, providing protection for all the things they hold dear.

Employer

ACADEMY INSURANCE SERVICES LIMITED

Address

75

High Street

Egham

TW20 9HE

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Training provider

  • Level 2 Customer Service Qualification with the opportunity to move onto the Level 3 Qualification 
  • Level 2 Functional Skills in Maths and English (if required)

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by KEY TRAINING INVESTMENTS

Contact

Amiee Grace amiee.grace@keytraining.co.uk


Before you apply

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Closing date: 26 Sep 2017