Customer Service Apprentice Heaton Catering Equipment Ltd

This is a great job for those who like to undertake a variety of tasks within a business. As a customer service assistant for Heaton Catering Equipment you’ll be expected to turn your hand to various jobs. So if you're an organised individual with an interest in finance this is the perfect job for you.

Sign in to apply

Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9 am- 4.30 pm

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    26 Sep 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Communicating over the telephone with clients and colleagues
  • Speaking with clients and answering any queries both face to face and over the phone
  • Handling data and stock
  • Processing data and stock
  • Shipping and preparing stock for delivery
  • Processing orders over the phone and online
  • Use excellent customers service continuously
  • Managing in house computer system’s
  • Use a diary system
  • Sending and Receiving Emails
  • Postal Duties
  • Filing and maintaining internal documents
  • Processing information on Sage 950

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Interest in Finance
  • Excellent people skills to be able to adapt to all levels and age groups
  • High level of motivation
  • Attention to detail

Personal qualities

  • Excellent communication skills & telephone manner
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft, Excel packages & Social Media Platforms
  • Ability to work independently and as part of a team
  • Punctual
  • Efficient
  • Be able to use own initiative

Qualifications required

 A-C grades or equivalent in Maths and English would be desirable.

Future prospects

This role will progress onto level 3 and full time employment for the right candidate.

Things to consider

Can you get here on a daily basis? Can you see yourself working in a role that will eventually lead to working in finance. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

It all started back in 1950 with a passion for Catering and a great idea. We're a 'Family' run business, being a specialist supplier of Commercial Catering Equipment, Restaurant & Kitchen Supplies, covering many 10,000's of products, including fully designed bespoke Commercial Kitchens, Bar & Food Servery installations to both Public, Private Sector Customers & Consumers.


Heaton Catering Equipment Ltd



Heaton Park Road

Newcastle Upon Tyne


You must have JavaScript enabled to view a map of the location

Training provider

  • Customer Service Practitioner Qualification L2
  • In house training to be provided by the employer.
  • Functional Skills Maths and English to be provided by the Training Provider.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by Key Training Ltd


Lisa Potts 01912648906

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 25 Sep 2017