Baltic Training and Perfect Image are excited to be recruiting for a fresh talent to join their team of experts based in Newcastle. With over 25 years’ experience, Perfect Image provide their clients with an exceptional customer service experience to improve their sales and productivity.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday to Friday 9am-5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will be working alongside existing staff and be mentored and trained to carry out the following duties:

  • Hardware and Software installation, including set up of new PCs, laptops & supporting office moves
  • Ensure the day to day running of your project tasks is managed effectively, meeting all given deadlines
  • Deal with all customer enquiries promptly and professionally
  • Report progress and technical problems of all projects and tasks to the Infrastructure Manager, Project Manager and Lead Engineers where relevant
  • Manage the stock of all hardware and replenishment of used items

Requirements and prospects

Desired skills

  • Ability to work well under pressure & work to given deadlines and targets
  • Organised and Proactive
  • Excellent communication skills, both written and verbal with the ability to build professional relationships with clients

Personal qualities

  • Enthuasiastic, hardworking and determined nature
  • Passion for a developing a career within IT
  • Eager to learn and develop
  • Flexibility to work weekends & out of hours where required

Qualifications required

  • 5 GCSE’s or equivalent A-C grades, including Math’s and English

Future prospects

Upon completion of the 12 month programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further.

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Our client is leading “full service” IT provider, based in an ideal location in Newcastle upon Tyne, easy to find with many public transport options available.

Established in the early 90’s, our client has been operating for over 20 years and are now looking to pass on their knowledge in an exciting employment opportunity. They are recruiting for an Apprentice IT Support Technician, their chosen candidate will complement their existing team and will be assisting them in their day-to-day duties.





Silver Fox Way

Newcastle Upon Tyne

NE27 0QJ

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Training provider

  • Level 3 Advanced Apprenticeship in ICT
  • Level 3 Advanced Diploma in ICT Systems and Principles
  • CompTIA A+
  • ITIL Foundation
  • Cloud Services and Disaster Recovery
  • Coding and Logic
  • Level 2 Functional Skills (Literacy, Numeracy and ICT)

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by Baltic Training Services Limited


Jake Pearson 01325 731 053

Employer's Application Instructions

Please follow the link to apply.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 30 Sep 2017